Daniel Deem Email & Phone Number

Plano, Texas, Us

Plano, Texas, Us

Scottsdale, Arizona, Us

Scottsdale, Arizona, Us

I directed day-to-day fulfillment operations, professional pharmacy services, regulatory compliance, and inventory control for this closed-door pharmacy. I manage a team with a track record of securing the largest increase in overall employee engagement, year over year. I spearhead new product launches and direct-to-patient sales in all 50 states and U.S. territories, lead patient assistant programs, and expertly serve as the chief client liaison for seven drug manufacturing partners and indirect client liaison for an additional 19 drug manufacturing partners. I also hire, manage, and coach employees toward increased collaboration, accuracy, and operational efficiency. » I directed a smooth team transition from Omnicare to CVS Health, and again from CVS Health to McKesson Specialty Pharmacy. I successfully engaged the team in that transition, ensuring optimal patient care and pharmacy operations at all times. » I facilitated an increase in total prescription sales, exceeding 8,000 prescriptions daily with an error rate of <99.99%.» I improved accountability, accuracy, and efficiency by restructuring pharmacy operations (including the Corrective and Preventative Action process) and training and motivating employees on new processes.» I successfully launched 15 new drug distribution programs in close collaboration with colleagues and drug manufacturing partners.» I led a major location move from a decommissioned facility to new 210,000 sq. ft. facility, assuming full responsibility of pharmacy design, build out, and transition.» I increased overall patient and client satisfaction by implementing process improvements and orchestrating key employee moves.

Woonsocket, Ri, Us

As Pharmacy Supervisor, I led all efforts to efficiently and adequately staff 21 pharmacies with highly qualified professional and technical staff. I developed and implemented processes to ensure optimal levels of patient care, regulatory compliance, and corporate profitability. I designed and launched customer service program improvements, in close collaboration with staff and field managers. I played a key role as the chief customer liaison, with full responsibility to resolve service issues quickly and successfully. I also served as incentives coordinator, organizing special programs and events to heighten motivation.» I increased total pharmacy customer satisfaction scores to 98% of goal in 2008 through 2012 and made steady improvement toward total pharmacy customer satisfaction through key employee moves and coaching. » I successfully coordinated an effective intern program and training for the Columbus market, in collaboration with the pharmacy intern coordinator and pharmacy trainers.» I championed marked improvement in prescription sales, exceeding sales budget by 5,000 prescriptions annually.

Woonsocket, Ri, Us

In my first position at CVS, I managed and organized pharmacy operations and employees, tracked and maintained customer records, streamlined pharmacy workflow, and fostered strong working relationships with patients.» I achieved dramatic improvement in overall customer service by reducing prescription wait times (to 15 minutes or less), driving the pharmacy’s satisfaction scores from 73% to 97% in just three months. » I directed overall pharmacy reorganization, which included realigning departmental responsibilities, improving prescription accuracy, communicating with customers to better understand and improve their pharmacy concerns, and increasing customer privacy. » I facilitated sales increases on an average of 8–10% on a weekly basis, meeting or exceeding the budget consistently.

Philadelphia, Pennsylvania, Us

Education record

Bachelor Of Science - Bs, Pharmacy