Daniel Deford Email & Phone Number

Austin, Texas, United States

United States

• Monitor data center physical security, network health, power consumption, temperature and humidity, storage health, and critical systems’ health status.
• Research client’s issues using monitoring tools (i.e., glass sites, SCOM, MRTG, and observer) in addition to command line tools (i.e., ping, traceroute, nslookup, ipconfig, and route print)
• Authenticate and authorize clients through the use of an authorized contact list, biometric scanners, proximity cards, and a guest badging system.
• Document events in detail in a custom internal ticketing system in addition to ServiceNow tickets.
• Collaborate with out of state and international datacenter teams to provide clients with remote hands services, equipment monitoring/installation, and package deliveries.
• Escalate issues to tier 2 support within service level objectives.

San Diego County, California, United States

• Same responsibilities at DataBank.
• Compose customer facing emails, technical RFO documents, network diagrams, and internal training wikis.
• Provide feedback to development team on beta versions of internal software.
• Assist other departments with tickets revolving around Managed Services and AWS.
• Coordinate, organize, and delegate physical work of all service orders coming in and out of both Data Centers.
• Create schedule for the entire department.

San Diego, California, United States

• Same responsibilities at DataBank and Zayo (minus Service Coordinator).
• Validate new virtual machines to ensure they are configured properly to customer’s specifications, internal specifications, and best practices for stability and security.
• AWS monitoring instances (Datadog), backups (Cloud Protection Manager), health status (AWS EC2 Dashboard), Direct Connect Status, identifying network attacks on instances (Incapsula), any other instance service issues.
• Managed Services, Infrastructure Manager (Nimsoft), manage changes to VMs (VSphere Client), Disk and LUN statues (RVtools), regular backups (NetBackup), VM health and anti-malware status (AVTrendMicro), manage.

San Diego, California, United States

• Same responsibilities at DataBank and Zayo (minus Service Coordinator)
• Monitor health of internal and customer-facing networks (Intermapper, Observer, MRTG)
• Assist customers during network events 24/7/365, establishing log of any events and record in internal systems. Inform clients clearly and quickly of any events, including international events that may affect their.
• Provide basic and enhanced remote-hands 24/7 along with setting up IPKVM for clients.
• Coordinate with facilities and ISPs globally on clients’ behalf, and is properly implemented, installed/removed, and handled with our highest standard of service.
• Provide traffic analysis using packet-capture (via setting SPAN port session on router, SSH, or internal system tool).