Daniel Degasperis Ii Email & Phone Number

Madison Heights, Michigan, United States

- Responsible for in person end-user support.- Troubleshooting PCs, laptops, printers, networks, other IT hardware andsoftware issues.- Experienced with Active Directory and Exchange, Group Policies, PrinterManagement, RDS Servers including redirected user profiles.

Troy, Michigan

- Supervises team and/or third party employees to ensure timely provisioning of services to authorized users- End use provisioning and de-provisioning of systems and applications, including but not limited to Microsoft Active Directory, email, and other systems in use- Works with Customers Security teams to define policies and procedures that enable performance of duties- Maintaining ultimate ownership of security administration service delivery- Building services relationship with end users; communicating with the end user community in a manner corresponding to situations; conducting and/or attending service reviews with key end users (regular and ad hoc) - Supervises and/or performs other administrative (non-security) functions as designated by management

Troy, Michigan

- Responsible for creating user accounts across many clinical and non-clinical apps including but not limited to general account access, security groups, distribution lists.- Responsible for resolution or escalation of tickets related to this service- Requested resource assistance from Management when additional resources or skills are deemed necessary to complete assigned tasks on time- Provisioning for new and existing customers- Participated in team meetings to further the business objectives and goals- Communicated with the Service Desk to assist the client when needed- Provided a supporting role for ongoing customer "on-boarding" and migrations

Troy, Michigan

-Provided high levels of service delivery through facilitating communication and leadership, routing tickets and resolving elevated issues affecting business operations in a timely manner- Provided medical professionals with technical support for clinical applications in a HIPPA regulated environment.- Excellent ability working under pressure with non-technical users.- Well adapted to following procedural guidelines while working with sensitive information.- Maintained up-to-date knowledge of all company products, service procedures, and offering to properly assist clients.- Documented all issues and generate reports detailing common problems and error trends.- Remotely accessing client’s computers using various tools and capturing data adhering to HIPPA regulations and routing to specific fields of expertise

Rochester Hills, Michigan

- Oversaw employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.- Performed facility walk-throughs to assess cleanliness and preparedness at beginning and end of shifts.- Completed restaurant opening and closing procedures and manage deposits.- Produced monthly reports detailing sales trends and forecasts.- Consistently exceeded daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low.

Lapeer, Mi

- Safely operated wide range of machinery and packaging equipment.- Maintained clean, neat, and organized work area.- Kept equipment running smoothly with routine maintenance.- Followed regulations, safety guidelines, and company procedures at all times.- Analyzed and followed blueprints, diagrams, and drawings to accurately complete assembly tasks.- Assisted nearby employees as needed to maintain optimal product flow.

Associate Of Science - As, Computer Programming/Programmer, 3.74 Magna Cum Laude

Computer Information Systems