Daniel Denman Email and Phone Number
Daniel Denman work email
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Daniel Denman personal email
Prior to being employed at CoreBTS, I had a 10 year tenor at St. Mary's Hospital, where I learned compassion, empathy, and patience when having to communicate with patients. During my employment at CoreBTS, I enjoyed learning the ins and outs of their business practice. Personally, I was able to identify Brute Force Attacks on multiple devices in real time, and properly handle the attack.I have experience with AMP for Endpoints(certified) and deploying to customer environments.
Wisconsin Department Of Public Instruction
View- Website:
- doa.wi.gov/pages/home.aspx
- Employees:
- 261
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Is Technical Support SeniorWisconsin Department Of Public InstructionMadison, Wi, Us
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Is Technical Support SeniorWisconsin Department Of Public Instruction Jun 2023 - PresentMadison, Wisconsin, United States -
Is Technical Support IiiWisconsin Department Of Public Instruction Oct 2022 - Jun 2023Madison, Wisconsin, United States
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Desktop Support IvWisconsin Department Of Natural Resources (Dnr) Jul 2022 - Aug 2022Madison, Wisconsin, United States -
Desktop Support 3State Of Wisconsin Aug 2020 - Mar 2022United States• Responsible for triaging high priority tickets and troubleshooting a wide variety of state issued softwares.• Imaged and provisioned state issued laptops, desktop, and tablets via Ivanti.• Repaired/replaced HDD, SSD, NVMe, and memory in state issued laptops and desktops.• Onboarded new employees for the state. I was responsible for teaching the new employees how to sign into their computers, and how to use some software.• Assembled new hardware and deployed for users… Show more • Responsible for triaging high priority tickets and troubleshooting a wide variety of state issued softwares.• Imaged and provisioned state issued laptops, desktop, and tablets via Ivanti.• Repaired/replaced HDD, SSD, NVMe, and memory in state issued laptops and desktops.• Onboarded new employees for the state. I was responsible for teaching the new employees how to sign into their computers, and how to use some software.• Assembled new hardware and deployed for users (monitors, printers, ect)• Responsible for moving users desks from one cubicle to another, while working with other departments for as little downtime as possible.• Average customer support rating of 4.8/5 (from all reported surveys) Show less -
Proactive Server EngineerCore Bts Nov 2019 - May 2020Madison, Wisconsin Area• In charge of importing new customer devices into monitoring software.• Implemented Patches and verified updates were installed successfully• Looked through Event Logs on Windows Servers, diagnosed any potentialproblems and notifying clients of findings, and remediating my findings oncepermission is obtained.• Responsible for going through ticket notes and making sure were not missing our SLA. -
Server Engineer 1Core Bts May 2018 - Nov 2019Madison, Wisconsin Area• Triaged incoming calls and judged severity of each call and guided higher severity calls to the Level 2 Engineers• If client issue was repairable I created the appropriate ticket and triaged as needed• Configured MACD’s for clients• Diagnosed down interfaces on down switches
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Network Engineer 1Core Bts Feb 2018 - Jun 2018Madison, Wisconsin Area• Fielded calls ranging from Severity 5’s (low), to Severity 1’s(high), triaging the calls and remediating / setting up RMA’s as necessary• Logged into customer firewalls, switches, routers, call managers and performed various tasks• Worked on Cisco CUCM and performed routine duties of updating a client’s phone number, voicemail PIN, or creating new users.
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Help Desk Specialist - Level 2Core Bts Apr 2017 - Feb 2018Madison, Wisconsin Area• Regularly updated clients and discussed feedback from previous experience with company.• Updated employees use documentation.• Performed rigorous changes per client requests.• Maintained positive feedback from clients.• Made sure tickets were being completed in a timely fashion.
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Help Desk SpecialistCore Bts Apr 2016 - Apr 20173001 W. Beltline Hwy Madison, Wi 53713• Answered phone calls for over 20 different clients to perform various tasks from resetting passwords to diagnosing network outages.• Became proficient in the ticketing systems: ServiceNow, Autotask, ZenDesk, and Cherwell.• Triaged incoming emails and prioritized pending their severity.• Responsible for identifying outages and reporting outages to clients.• Reset passwords for various tools (email, account login, and other tools ifaccess was permitted).• Troubleshot… Show more • Answered phone calls for over 20 different clients to perform various tasks from resetting passwords to diagnosing network outages.• Became proficient in the ticketing systems: ServiceNow, Autotask, ZenDesk, and Cherwell.• Triaged incoming emails and prioritized pending their severity.• Responsible for identifying outages and reporting outages to clients.• Reset passwords for various tools (email, account login, and other tools ifaccess was permitted).• Troubleshot access issues for clients. Show less
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Nursing AssistantSt. Mary'S Hospital Aug 2006 - Apr 2016Kept track of specimens from patients.• Kept track of sterile equipment including storing specific LOT numbers forrecords.• Helped patients with any questions and help ease their nervousnessbefore surgery.• Moved 400+ pound operating tables and surgical carts.• Knowledgeable in secretary responsibilities for working on call.• Took specific information down for surgeries.• Transported patients to surgery.• Cleaned the operating rooms between surgeries.
Daniel Denman Skills
Daniel Denman Education Details
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3.79 Gpa - Honors - Graduated
Frequently Asked Questions about Daniel Denman
What company does Daniel Denman work for?
Daniel Denman works for Wisconsin Department Of Public Instruction
What is Daniel Denman's role at the current company?
Daniel Denman's current role is IS Technical Support Senior.
What is Daniel Denman's email address?
Daniel Denman's email address is da****@****.wi.gov
What schools did Daniel Denman attend?
Daniel Denman attended Madison Area Technical College.
What skills is Daniel Denman known for?
Daniel Denman has skills like Hospitals, Patient Safety, Healthcare.
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