Daniel Denman Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, United States

Madison, Wisconsin, United States

Madison, Wisconsin, United States

United States

• Responsible for triaging high priority tickets and troubleshooting a wide variety of state issued softwares.• Imaged and provisioned state issued laptops, desktop, and tablets via Ivanti.• Repaired/replaced HDD, SSD, NVMe, and memory in state issued laptops and desktops.• Onboarded new employees for the state. I was responsible for teaching the new employees how to sign into their computers, and how to use some software.• Assembled new hardware and deployed for users… Show more • Responsible for triaging high priority tickets and troubleshooting a wide variety of state issued softwares.• Imaged and provisioned state issued laptops, desktop, and tablets via Ivanti.• Repaired/replaced HDD, SSD, NVMe, and memory in state issued laptops and desktops.• Onboarded new employees for the state. I was responsible for teaching the new employees how to sign into their computers, and how to use some software.• Assembled new hardware and deployed for users (monitors, printers, ect)• Responsible for moving users desks from one cubicle to another, while working with other departments for as little downtime as possible.• Average customer support rating of 4.8/5 (from all reported surveys) Show less

Madison, Wisconsin Area

• In charge of importing new customer devices into monitoring software.• Implemented Patches and verified updates were installed successfully• Looked through Event Logs on Windows Servers, diagnosed any potentialproblems and notifying clients of findings, and remediating my findings oncepermission is obtained.• Responsible for going through ticket notes and making sure were not missing our SLA.

Madison, Wisconsin Area

• Triaged incoming calls and judged severity of each call and guided higher severity calls to the Level 2 Engineers• If client issue was repairable I created the appropriate ticket and triaged as needed• Configured MACD’s for clients• Diagnosed down interfaces on down switches

Madison, Wisconsin Area

• Fielded calls ranging from Severity 5’s (low), to Severity 1’s(high), triaging the calls and remediating / setting up RMA’s as necessary• Logged into customer firewalls, switches, routers, call managers and performed various tasks• Worked on Cisco CUCM and performed routine duties of updating a client’s phone number, voicemail PIN, or creating new users.

Madison, Wisconsin Area

• Regularly updated clients and discussed feedback from previous experience with company.• Updated employees use documentation.• Performed rigorous changes per client requests.• Maintained positive feedback from clients.• Made sure tickets were being completed in a timely fashion.

3001 W. Beltline Hwy Madison, Wi 53713

• Answered phone calls for over 20 different clients to perform various tasks from resetting passwords to diagnosing network outages.• Became proficient in the ticketing systems: ServiceNow, Autotask, ZenDesk, and Cherwell.• Triaged incoming emails and prioritized pending their severity.• Responsible for identifying outages and reporting outages to clients.• Reset passwords for various tools (email, account login, and other tools ifaccess was permitted).• Troubleshot… Show more • Answered phone calls for over 20 different clients to perform various tasks from resetting passwords to diagnosing network outages.• Became proficient in the ticketing systems: ServiceNow, Autotask, ZenDesk, and Cherwell.• Triaged incoming emails and prioritized pending their severity.• Responsible for identifying outages and reporting outages to clients.• Reset passwords for various tools (email, account login, and other tools ifaccess was permitted).• Troubleshot access issues for clients. Show less

Kept track of specimens from patients.• Kept track of sterile equipment including storing specific LOT numbers forrecords.• Helped patients with any questions and help ease their nervousnessbefore surgery.• Moved 400+ pound operating tables and surgical carts.• Knowledgeable in secretary responsibilities for working on call.• Took specific information down for surgeries.• Transported patients to surgery.• Cleaned the operating rooms between surgeries.