Daniel Desouza Email & Phone Number

Toronto, Ontario, Canada

Successfully leading a team of professionals that specialize in Transitioning Books from the street into our networks. Transitions is driven by the 3 main pillars:1. Relationship building with our networks to understand their business needs while implementing service enhancements to solidify a positive client experience2. Creating transition protocols that positions our networks up for success beginning with our pre-transition assessment. 3. Collaborating with internal teams and… Show more Successfully leading a team of professionals that specialize in Transitioning Books from the street into our networks. Transitions is driven by the 3 main pillars:1. Relationship building with our networks to understand their business needs while implementing service enhancements to solidify a positive client experience2. Creating transition protocols that positions our networks up for success beginning with our pre-transition assessment. 3. Collaborating with internal teams and forging partnerships with External financial institutions to align best practices Show less

Toronto, Canada Area

Developed critical relationship with internal and external partners in order for movement of assets to be processed in a timely manner.- Perform verification and quality control of all transfer documents in order to ensure our process conform to corporate and industry standards and regulations.- Conducted training of new hires and took the initiative to train in multiple functions in order to support my team and reduce the number of transfers outside SLA.- Took ownership by… Show more Developed critical relationship with internal and external partners in order for movement of assets to be processed in a timely manner.- Perform verification and quality control of all transfer documents in order to ensure our process conform to corporate and industry standards and regulations.- Conducted training of new hires and took the initiative to train in multiple functions in order to support my team and reduce the number of transfers outside SLA.- Took ownership by escalating and resolving transfer issues with a focus on client service excellence.- Managed the ATON follow up and Deficiency desk on a day to day basis. Show less

Pickering, Canada

Leadership

Bachelor Of Commerce, Human Resources