Provide management, training and support to a team of technical and business consultants for two lending products, Velocity and LoanLaunch. Ensure client expectations and organizational needs are met during an implementation or professional services engagement. Responsibilities/Accomplishments:• Responsible for team level attainment of business plan, revenue goals, client satisfaction and other operational measures.• Facilitate the team’s ability to provide client deliverables on time and within budget.• Serve as an escalation point of contact for client projects• Apply my knowledge of business process design techniques, consulting processes and optimizing organizational performance appropriately for diverse situations throughout the team.• Provide support from sales through planning, research and analysis, solution and recommendation development, follow-on support and disengagement management.• Ensure that team members are in compliance with policies and procedures. • Coordinate with other internal Fiserv groups to meet/manage client expectations. • Partner with internal teams and managers to develop efficient implementation procedures and processes. • Apply resource management practices to effectively manage resource capacity and skill sets against portfolio demand.

Manage the global implementations and conversion of Card Scheme PCI Compliance on multiple versions of VisionPLUS, HSBC’s credit card processing software. Manage global enhancements of regional/country specific requirements for regional HBSC businesses. Areas of expertise:IT, Project Management, SDLC, Agile, Product Management, Business Analyst, Software Development, Analysis, Architecture, Delivery, Support, Reporting and BudgetResponsibilities/Accomplishments:• Led an offshore team of 7 Senior Business Leads, 8 Technical Leads and 20+ Analysts through all SDLC phases, including initiation, planning, execution, monitoring/control and close of the project. .• Manage successful software development, implementations and conversions within the $1.3 million budget, as well as within the 4 month project timelines.• Project accountability including stakeholder management, scope management, time/cost management, risk management, quality management, staff management, status meetings and all project communications.• Collaborate with stakeholders, providing relationship management and the escalation point responsible for resolving challenges and roadblocks.• Ensured the SOX auditing requirements were met for all projects phases.• Employ the Agile methodology using Scrum, which included daily scrum meetings, estimating and determining sprint content, resource assignments, and developing schedules.• Minimize budgets by leveraging low cost development centers offshore, while ensuring that separation of duties and controls are maintained.• Ensured the entire team was involved in continuous process improvements.• Assisted with the implementation of a project estimating review team that resulted in the majority of projects coming within +/- 10% of estimates.

Manage the implementations and conversions, as well as new enhancements to meet a wide variety of client specific requirements, for customers migrating to VisionPLUS, FDI’s international credit card processing software. Areas of expertise:IT Management, Product Management, Business Analyst, Project Management, Resource Planning, Budget Development, Architecture-Standards Development Responsibilities/Accomplishments:• Led 3 managers, 25+ analysts and 8 project leaders in results-based, client conversion software and custom software development, implementation and support. • Managed the international implementations of First Data’s first processing centers outside the United States.• Led the migration and conversion of the C&A portfolio, a Brazilian customer with 10 million card accounts to the VisionPLUS software platform.• Spearheaded the implementation of automation tools to reduce our conversion process by 25%.• Forged strategic partnerships across departments and customer base to fully manage and respond to client’s needs.• Led Process Improvement teams, improving the software development cycle, and reducing defects by 10%.• Establish global support procedures for international regions, local interdepartmental and customer relations that created a channel for responsive issue resolution.• Engineered processes management, amplified leadership and provided direction for key internal groups – Project Management Organization, Product Management and Product Development.