Talent Solutions Manager / Account Manager– July 2013 to presentResponsible for the strategic partnership, contract management and the generation of new business within General Motors while providing exceptional leadership, management and career development for the Kelly personnel deployed within the organization. Managed Services Provider (MSP) – Account Manager – June 2007 to July 2013Responsible for providing a professional partnership and a contract management relationship within OnStar, Ford Motor Company, Chrysler and Nissan while providing exceptional leadership and career development for the Kelly personnel deployed within these organizations. Service Manager – June 2006 to June 2007Responsible for providing outstanding customer service, account management and leadership for the OnStar Field sales team. Additional duties included proactive problem solving, issue resolution, business development, contract negotiation, review and compliance.OnStar Project Manager – July 2003 to June 2006Responsible for providing outstanding service in all aspects of project and personnel management, as well as contract negotiations, compliance and problem resolution to ensure customer and employee satisfaction.Daimler Chrysler Service Representative – January 2002 to July 2003Responsible for establishing a professional partnership, as well as providing exceptional customer service and employee relations for the Information Technology, Engineering and professional staff employed within the Daimler Chrysler organization.

Business Development Manager of a minority certified firm that provided global IT and ERP technical services. My role included new business development and alliances, contract negotiation and compliance, as well as IT recruiting and office management. Clients included General Motors, Delphi Automotive, Visteon Automotive, Daimler-Chrysler, Qatar Petroleum, Qatar Chemical, Sony and Exxon-Mobil.Key responsibilities/accomplishments included:• Establishing professional partnerships as well as recruiting and staffing of IT and ERP professionals for technical, as well as functional positions or projects for a variety of clients on a global level. • Deployed proactive business strategies to develop, as well as to maintain a professional business relationships within the Information Technology arena.

Responsible for recruiting IT professionals for a variety of clients including General Motors, Kmart, National TechTeam, Compaq Computers, etc. Key responsibilities/accomplishments included:• Developed targeted, non-traditional candidate prospecting strategies to seek out qualified candidates. • Prospecting tactics including cold calling, reference harvesting, investigative questioning and various other forms of recruiting outside of the traditional prospecting tools such as Monster.com, job fairs, and newspaper advertising.

Employed as Account Business Analyst, and promoted to four different leadership positions of increased responsibility including Team Leader, Supervisor, District Manager and Quality Assurance Supervisor. Key responsibilities/accomplishments included:• Led team responsible to develop policy and procedures for quality assurance and customer relations for OnStar customers, GM employees, and GM dealerships throughout North America. • Established a sales and disruption program for a new product used by over 200 GM dealerships throughout the Northeastern United States. • Managed district ranked in the Top 15 of OnStar systems sold per vehicle sales. • Assisted in the development of the OnStar advisors, the application and training program for OnStar. • Implemented the OnStar sales, marketing and installation training for all GM dealerships within my territory. • Coordinated the OnStar exhibits at the Boston and Long Island, New York Auto Shows. • Led OnStar training for Northeastern GM Regional Sales, Service and Marketing events.• Participated and led numerous sales and marketing events while employed at the OnStar Call Center.• Developed and deployed proactive business strategies to develop and train new OnStar advisors for a variety of OnStar services and business lines.