After a few of years of experience in the customer care department of two leading companies in the gaming sector, I started my career in sales. I started from zero, with the challenge of learning new tasks, accepting important responsibilities and learning from the extraordinary organisation, which I have grown in. From my menthors, sales network and customers, I have been though technical skills and a deep knowledge of the Oil&Gas industry, as well as the Atex directive and the safety regulations and principles on which our Company bases its foundation on. I have the privilege of leading a dynamic and young team of people, customer and solution oriented. We work together and we to our best to bring the concept of "Safety" around the world, together with our products and without fear of making our hands dirty to get to the result.Dopo alcuni anni di esperienza nell'ambito dell'assistenza clienti di due importanti aziende dell'industria del gioco d'azzardo, ho iniziato la mia carriera nelle vendite. ho iniziato da zero, affrontando la sfida di svolgere nuovi compiti, accettare responsabilità importanti e imparando dall'organizzazione straordinaria in cui sono cresciuto. Dai miei mentori, rete di vendita e clienti ho acquisito le competenze tecniche e una profonda conoscenza del settore Oil & Gas, nonché della direttiva Atex e delle norme e principi di sicurezza sui cui fonda la nostra azienda. Ho il privilegio di guidare una squadra di persone giovane e dinamica, orientata verso il cliente e alle soluzioni di cui ha bisogno. Lavoriamo insieme e facciamo del nostro meglio per portare il concetto di "Sicurezza" nel mondo, insieme ai nostri prodotti e senza paura di sporcarci le mani per arrivare al risultato.
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Sales Manager - RoboticsGerotto Federico S.R.L. Jan 2019 - PresentCampodarsego- Expanding market presence into new geographical regions, negotiating contracts and partnerships with distributors and service partners;- Managing key accounts and established long-term relationships with clients;- Leading a team of sales ansd marketing professionals, providing mentorship, training, and guidance to drive performance and foster a culture of excellence;- Analyzing market trends and competitors’ activities to identify opportunities for growth and mitigate potential risks;- Collaborating with marketing and product development teams to tailor offerings meeting the unique needs of target markets and customers;- Implemented effective sales forecasting and reporting processes to track performance metrics. -
Export Sales Manager - RoboticsGerotto Federico S.R.L. Jun 2017 - Dec 2018Campodarsego, Veneto, Italia- Directed sales efforts in international markets;- Established distribution channels and strategic partnerships to penetrate new markets and increase market share;- Conducted market research and competitive analysis to identify growth opportunities and develop targeted sales strategies;- Negotiated pricing, contracts, and terms with clients to ensure profitability and customer satisfaction;- Provided regular performance feedback to the sales team and implemented improvement plans as necessary. -
Inside Sales: Export - RoboticsGerotto Federico S.R.L. May 2014 - May 2017Campodarsego, Veneto, Italia- Serve as the primary point of contact for export customers, addressing inquiries, providing assistance, and maintaining strong customer relationships.- Coordinate with production and logistics departments to ensure timely order fulfillment and shipment schedules.- Collaborate with sales team to align on customer requirements and expectations, and communicate effectively with internal departments to resolve issues impacting export orders.- Stay updated on export regulations, trade agreements, and customs requirements, and assist in obtaining necessary permits, licenses, and certifications for exporting goods. -
Customer Service AdministratorGvc New Ltd Oct 2012 - Oct 2013Malta- Serve as the primary point of contact for customer inquiries via phone, email, and live chat, ensuring timely and professional responses to address customer needs and concerns;- Resolve customer complaints and issues in a proactive and empathetic manner, demonstrating strong problem-solving skills and a commitment to customer satisfaction;- Maintain up-to-date knowledge of company products, services, and policies to provide accurate information and guidance to customers;- Assist in the development and implementation of customer service procedures and best practices to improve efficiency and enhance the overall customer experience.- Handle administrative tasks such as filing, data entry, and scheduling appointments to support the smooth operation of the customer service department.
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Help Desk Poker AssistantGoldbet Sportwetten Jan 2012 - Oct 2012Innsbruck- Managed relationships with third parties on the Poker platforms (Poker Adventure, Poker Experience);- Provided support to Customer Service colleagues by analyzing and resolving issues related to these platforms using various back-office tools;- Supported the Payment Department by verifying withdrawal requests and ensuring compliance with Anti-Money Laundering procedures. -
Help Desk CasinoGoldbet Sportwetten Jan 2012 - Oct 2012Innsbruck- Managed relationships with third parties across various Casino sections, including Club Casino, VIP Casino, Live Casino, Games, and Slots 3D CineSlot;- Provided crucial support to Customer Service colleagues by analyzing and resolving issues related to these Casino sections using various back-office tools;- Supported the Payment Department by verifying withdrawal requests and ensuring compliance with Anti-Money Laundering procedures. -
Customer Service AgentGoldbet Sportwetten Sep 2011 - Oct 2012Austria- Managed inbound and outbound customer inquiries via phone, email, and live chat;- Provided comprehensive assistance to customers regarding product information, issue resolution, etc, ensuring a positive and seamless experience at every touchpoint;- Demonstrated strong product knowledge and familiarity with company policies and procedures to address customer inquiries accurately and efficiently;- Handled customer complaints and disputes with professionalism and empathy, striving to resolve issues in a timely manner and retain customer loyalty;- Contributed to the development and improvement of customer service processes and procedures, offering insights and suggestions based on customer feedback and experience;- Assisted in training new customer service agents, sharing best practices and providing guidance to ensure consistent service delivery standards across the team.
Daniel Devò Skills
Daniel Devò Education Details
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Disciplina Della Mediazione Linguistica E Culturale -
Itis Primo LeviPerito Capotecnico In Elettronica E Telecomunicazioni
Frequently Asked Questions about Daniel Devò
What company does Daniel Devò work for?
Daniel Devò works for Gerotto Federico S.r.l.
What is Daniel Devò's role at the current company?
Daniel Devò's current role is Sales Manager.
What schools did Daniel Devò attend?
Daniel Devò attended Università Degli Studi Di Padova, Itis Primo Levi.
What are some of Daniel Devò's interests?
Daniel Devò has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Education, Reading, Poverty Alleviation, Science And Technology, Music.
What skills is Daniel Devò known for?
Daniel Devò has skills like Microsoft Office, Assistenza Clienti, Team Leadership, Management, Industria Dei Videogiochi, Lavoro Di Squadra, Microsoft Excel, Microsoft Word, E Commerce, Customer Service, Crm, Lingua Inglese.
Who are Daniel Devò's colleagues?
Daniel Devò's colleagues are Marco Frizzarin, Carlo Busana, Sabrina Visconti, Gastone Gerotto, Elisa Cavallaro, Benedetta Giuriato, Roberto Gerotto.
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