Daniel Dew Email & Phone Number

Stafford, VA, US

New York City, NY, US

• Work with a skilled group of four engineers to install and maintain all broadcast and network infrastructure for the Washington, DC local news station WRC 4. Duties and achievements include:
• Received a GEM award within 4 months of service due to exceptional customer service, commitment to excellence and a willingness to tackle and complete any task no matter the difficulty or expectations.
• Successfully led the complete overhaul of asset management and documentation process for IT equipment within the station.
• Led a project to document and deploy new IT equipment to all local staff members which was completed early and under budget.
• Managed the successful implementation of Amazon Elemental streaming platform during station renovation.
• SharePoint administrator for two WRC/WZDC station sites. Responsible for designing and implementing independent ticketing systems for Change Control requests and inventory management updates using Power Automate.

Seattle, Washington, US

Ocoee, Florida, US

• Led push for a small business to develop a structured server database, created and tested Domain Controller, deployed company-wide Active Directory for 200+ employees, created file server infrastructure for Marketing.
• Enabled post server deployment operational output capacity increase of 45% quarter over quarter
• Oversaw changes to customer support platform that increased customer satisfaction from 74 to 97% within 30-days of employment.
• Created SOP templates for all departments within the organization for managing employee network activities, training new hires on technical processes and developed network backup/failover documentation.

Nashville, TN, US

Currently, I test the firmware and install new versions, conduct the QA testing of new network equipment, and diagnose and resolve the camera and toll system software issues for multiple highways. I lead a five-member team of drivers in performing toll payment simulations and adjusting the systems based on the results. I liaise with the client to test the.

Winter Springs, FL, US

In this role, I led a team of three technicians in the administration of a server with multiple client databases, maintenance of the SQL data tables, control of user access and permissions, and responses to inquiries submitted through the ticketing systems. I managed the Office 365 functions in the Cloud portal; assisted end-users; and completed on-site.

While holding this position, I conducted maintenance of the distribution center desktop devices in addition to the installation, configuring, and updating of network additions, hardware, and software; the monitoring of server performance; and the maintenance of 11 warehouse automatic guided vehicles (AGVs). I trained the end-users, new IT technicians, and.

Coraopolis, PA, US

For this role, I executed the installations and configurations of cable runs, switches, and other additions to the network and developed user support documentation. I evaluated problems and responded to user support requests. I managed budgets and timelines to ensure the on-schedule and within budget completion of project deliverables.  Trained team.

Coraopolis, PA, US

In my initial role with this employer, I managed the 45 team members in the execution of shipping and receiving, distribution, and other warehouse operations. I monitored team performance, scheduled work assignments, and allocated resources.  Delivered 143% increase in department shipping metric efficiencies within first month. Slashed team accident rate.

During my tenure in this role, I maintained the schedule of client appointments, resolved customer service issues, processed payroll, and managed the weekly accounting procedures including the issuance of vendor and contractor payments.

Mooresville, NC, US

For this position, I directed a team of nine store associates in the processes of unloading trucks, receiving items, and the assembly of products. I managed the store inventory control procedures.  Revamped loading and unloading activities resulting in 10% increase efficiency over a six-month period. Led the first successful annual inventory in the.

Boise, Idaho, US

While in this role, I identified and removed expired products, audited and rotated perishable items, and controlled the ordering and receiving of products.  Promoted to manage QA processes for 16 stores in Pacific Northwest Region

Master'S Degree, Information Technology

Bachelor'S Degree, History