Work with a skilled group of four engineers to install and maintain all broadcast and network infrastructure for the Washington, DC local news station WRC 4. Duties and achievements include:• Received a GEM award within 4 months of service due to exceptional customer service, commitment to excellence and a willingness to tackle and complete any task no matter the difficulty or expectations.• Successfully led the complete overhaul of asset management and documentation process for IT equipment within the station.• Led a project to document and deploy new IT equipment to all local staff members which was completed early and under budget.• Managed the successful implementation of Amazon Elemental streaming platform during station renovation.• SharePoint administrator for two WRC/WZDC station sites. Responsible for designing and implementing independent ticketing systems for Change Control requests and inventory management updates using Power Automate.• Maintains a Cisco VoIP phone system consisting of 230 lines with 100-percent uptime and 100-percent user satisfaction.Responsible for configuration of new PC systems for ROSS overdrive application and with training staff in its use.• Responsible for the regular maintenance and configuration of various Cisco routers, switches, and access points throughout two primary server clusters and 6 IDF closets.• Regularly completes system administration work including but not limited to:o Active Directory managemento Application server upgrading and/or maintenance.o Azure and Microsoft 365 management o VMware remote session and server configurationo VMware host and client creation, configuration, and decommissioningo OneDrive user account migration and integration

Led push for a small business to develop a structured server database, created and tested Domain Controller, deployed company-wide Active Directory for 200+ employees, created file server infrastructure for Marketing Division both on local server and SharePoint. Built Wi-Fi infrastructure for 500,000 sq ft warehouse which included deploying 5 Access Point units and management software. Manage Office 365 functions in Cloud portal; assist users; and complete on-site computer, server, and hardware maintenance and repairs for clients. Responsible for ordering, testing and deployment of all IT assets. Manage and maintain corporate Magento customer support portal.• Enabled post server deployment operational output capacity increase of 45% quarter over quarter• Oversaw changes to customer support platform that increased customer satisfaction from 74 to 97% within 30-days of employment.• Created SOP templates for all departments within the organization for managing employee network activities, training new hires on technical processes and developed network backup/failover documentation.

Currently, I test the firmware and install new versions, conduct the QA testing of new network equipment, and diagnose and resolve the camera and toll system software issues for multiple highways. I lead a five-member team of drivers in performing toll payment simulations and adjusting the systems based on the results. I liaise with the client to test the highway lane toll stations to ensure accuracy and maintain the operational status to handle real-time traffic. Reduced after-project reporting time from over three hours to less than 30 minutes by creating a reporting template within initial 30 days of hire. Revised Test Technician standard operating procedure (SOP) guide to improve readability and provide detailed documentation for executing job duties

In this role, I led a team of three technicians in the administration of a server with multiple client databases, maintenance of the SQL data tables, control of user access and permissions, and responses to inquiries submitted through the ticketing systems. I managed the Office 365 functions in the Cloud portal; assisted end-users; and completed on-site computer, server, and hardware maintenance and repairs for clients.  Generated 22% increase in client satisfaction among 225+ user accounts across six servers by interfacing with client team members to provide customized support. Drove 35% increase in client retention year over year and acquisition of four new clients with design and launch of new support packages. Doubled corporate profits from 2019 to 2020 by securing and managing client contract for renovation of office space network infrastructure. Gained subject matter expert (SME) knowledge of homeowner’s association (HOA) software tool to deliver accurate and secure records for client.

While holding this position, I conducted maintenance of the distribution center desktop devices in addition to the installation, configuring, and updating of network additions, hardware, and software; the monitoring of server performance; and the maintenance of 11 warehouse automatic guided vehicles (AGVs). I trained the end-users, new IT technicians, and warehouse team members. I directed the six-member system support team in resolving network and user issues, operational process improvements, and optimizing customer support.  Maintained perfect uptime record for a network system with 14 ID stations, four physical servers, and 283 RF equipment pieces. Collaborated in building and testing of equipment and software infrastructure for new warehouses. Partnered with corporate systems team to create comprehensive auditing and inventory control software with 99.8% accuracy in tracing and recording inventory levels and to design asset tracking software including RFID tags to track location of company equipment. Mentored six untrained IT technicians resulting in internal promotion to project lead and systems support assistant and external hire into network specialist role.

For this role, I executed the installations and configurations of cable runs, switches, and other additions to the network and developed user support documentation. I evaluated problems and responded to user support requests. I managed budgets and timelines to ensure the on-schedule and within budget completion of project deliverables.  Trained team members at multiple warehouses in operation of warehouse management system (WMS) as a certified IT Systems Trainer. Generated 18% in equipment costs savings year over year through the implementation of changes in repair and refurbishment policies. Created initial SOPs for equipment operation within the new eCommerce division. Named warehouse Employee of the Year in 2017 for client support excellence.

In my initial role with this employer, I managed the 45 team members in the execution of shipping and receiving, distribution, and other warehouse operations. I monitored team performance, scheduled work assignments, and allocated resources.  Delivered 143% increase in department shipping metric efficiencies within first month. Slashed team accident rate by 20% and named Safety Committee Manager through creation and introduction of a new safety training program. Redesigned store QA process by revising operational procedures of each shift.

During my tenure in this role, I maintained the schedule of client appointments, resolved customer service issues, processed payroll, and managed the weekly accounting procedures including the issuance of vendor and contractor payments.

For this position, I directed a team of nine store associates in the processes of unloading trucks, receiving items, and the assembly of products. I managed the store inventory control procedures.  Revamped loading and unloading activities resulting in 10% increase efficiency over a six-month period. Led the first successful annual inventory in the 16-year history of the store within 90 days of hire.

While in this role, I identified and removed expired products, audited and rotated perishable items, and controlled the ordering and receiving of products.  Promoted to manage QA processes for 16 stores in Pacific Northwest Region