- Collaborate with marketing team to develop and maintain a competitive intelligence platform, enabling sales teams with key insights- Research and analyze competitor data to support strategic positioning in the market- Audit competitive content for accuracy and reliability, ensuring consistent messaging

- Researched and evaluated 20+ competitor products in the STI diagnostic market, utilizing critical thinking to create comparison reports for marketing and sales- Improved competitive databases by integrating new digital collateral and publications, enhancing the accessibility of intelligence used by the STI Lab marketing team- Contributed to development and execution of 10+ marketing materials for the claims expansion of a key assay, supporting product positioning

- Leveraged interpersonal skills to build strong relationships and created personalized training plans tailored to each player's goals- Engaged players with diverse drills that promote focus and challenge- Provided exceptional customer service through clear communication on finances and scheduling- Inspired players of all ages to enhance their tennis skills with encouragement and constructive feedback

- Managed all Google Business profiles, creating blogs and posts that increased online visibility by 21%- Designed marketing collateral, adapting materials to align with audience needs and overall strategy- Developed targeted email campaigns, improving average open rates by 14% and click rates by 43%- Planned and marketed three fundraising events, strengthening local business relationships and brand recognition- Maintained six franchise profiles at the highest "Stage 5" level on SERVPRO’s Web Marketing platform, contributing to “2023 Multi-Operator Franchise of the Year” award

- Ensured that events are promptly equipped and executed- Served food to large corporations- Represented the point of contact for client questions and concerns- Assisted chefs with food preparation- Concluded events by processing payments and gratuities directly with clients

- Helped prepare set with lights, props, equipment etc.- Delegated calls to coordinate transportation for cast and crew- Worked with the director, producers, camera operators, actors, and other crew members to capture footage

- Assisted in needle exchange program- Facilitated staff scheduling- Processed invoices and managed documents and files- Kept track of logbooks- Worked with several departments of the company to resolve issues- Handled calls and inquiries concerning management

At the academy, I learned what professional Tennis training entails. Starting in the morning, our workouts consisted of daily physical conditioning, mental toughness, and tennis training. Training with professional players and coaches, I became not only a better tennis player but also a stronger and more responsible person.