Daniel Dias Email & Phone Number

Merrylands, New South Wales, Australia

• Level 1 & 2 Support for a variety of tasks including supporting networks, systems and data through telephone, email, ticketing systems and remote means• Maintenance of client's critical assets through backup, disaster recovery and CyberSecurity best practices• Setup, configuration and deployment of customer equipment (including on-site where needed)• Utilizing the escalation process to resolve customer service delivery issues• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal records in a timely manner

Auburn Nsw Australia 2144

• Support, maintain & administer the physical and virtual servers across the Engie Australia/NZ environment• Responsible for security of the network and uptime of servers and systems• Manage patching and compliance via the use of WSUS• Maintain, manage and report on server backup activity • Provide support for remote operations such as mobility and smart phone devices• Setup and deploy laptops, desktops and servers as required• Support end user operating systems/applications• Troubleshoot problems and make recommendations for modification to rectify faults

Parramatta

• Administer, maintain and support the day-to-day operations of the IT systems • Provide technical support to all Watts McCray end users• Undertake back-up and recovery activities and perform routine maintenance of IT equipment• Identify and proactively resolve faults and problems with any component of the system• Assist IT Manager in the maintenance of the integrity of the virus protection strategy• Prepare and present instructions/training as required including associated documentation• Identify, obtain and apply all service packs, patches and feature upgrades • Install and operate diagnostic, audit and imaging software as required• Remain abreast of industry changes and recommend changes as appropriateTechnical skills acquired: • Citrix 6.5 administration• VMware 5.0• Symantec Backup Exec 2010• EMC• WSUS 3.2• Symantec Endpoint Protection 12.1.4• Windows 8 Pro• Cisco • VOIP PABX admin• RSA SecurID

Auburn Nsw 2144 Australia

Position: Network EngineerJob description: • Provide 2nd & 3rd level network support to Hastie users • Provide laptop, desktop & server support for hardware and software deployed on the network• Design and delivery of technical projects• Document IT procedures, configurations and solutions• Responsible for security of network and uptime of servers and systems• Make recommendations on and participate in projects related to service improvements• Source and order new hardware/software• Troubleshoot problems and make recommendations for modifications to rectify faults• Access impact of technical changes and manage implementations if necessary• Implement, including testing, software/hardware upgrades as required to technology in scope Technical skills acquired: • MS 2003 Server• MS 2008 Server• MS XP Professional • MS Windows Vista• MS Windows 7• Active Directory• Group Policy• MS Office 2007& 2010• MS Exchange 2003 & 2007• MS Lync 2013• Symantec Endpoint Protection 11.06• BES 5.0, CA ARCserve 15• Symantec NetBackup• iPass• SnapGear firewall configuration• Alcatel VOIP PABX admin

Waterloo Nsw 2017 Australia

• Provide second level IT support to Darlinghurst and Waterloo staff members on the national WAN within a MS Server 2003/MS XP Professional environment logged via the Helpdesk• Maintain Academic MS Windows 2003/ MS XP Professional LAN• Install and configure all new computer equipment (workstations and servers) located within the Waterloo campus as required• Create, update and deploy SOE images for all computers on the Admin and Academic networks• Perform backup and restoration of Admin and Academic data• Test and implement ISA & Proxy Internet server. Monitor internet and regulate internet traffic• Place and monitor fault calls regarding WAN and PABX issues• Installation of hubs and switches• Patching of computers• Installation and testing of service packs, software and security updates for all workstation based applications