Daniel Dickson Email & Phone Number

Gilbert, Arizona, Estados Unidos

- Overseeing comprehensive travel logistics for the USA subsidiary, encompassing contract management with the travel agency, hotels, and airlines.- Leading the PE Travel USA Team and serving as the primary point of contact with the travel agency to address any issues.- Administering and controlling the invoicing of services provided by the travel agency.- Implementing the travel policy across subsidiaries, focusing on the U.S. subsidiary.- Providing support to the fleet department.- Assisting in managing travel requests for Latin American subsidiaries.- Communicating and implementing travel and mobility procedures.

Valencia/València, Comunidad Valenciana / Comunitat Valenciana, España

- Perform tasks specific to the role of a travel technician, supporting the company's subsidiaries, especially the subsidiary in the United States.- Administer and oversee invoicing for travel agency services within the U.S. subsidiary.- Provide internal customer service, incident tracking, and resolution.- Conduct quality and satisfaction surveys for internal customers.- Manage travel requests and maintain organized traveler files.

Valencia, Spain

- Follow up of guest and customer relations during their stay, and the service provided by the front desk staff. - Coordinate the information between all the front desk managers of the chain in Valencia. - Collaboration with management to ensure the continued improvement pertaining to hotel procedures, client care, online reputation and incomes. - Control of the hotel's maintenance log. - Coordinate, motivate, training and management of the reception staff including scholarship fellows and bell boy. - Coordinate the information between all the departments of the hotel and front desk department.- Greet and welcome all guests approaching the Front Desk in accordance with One Shot Hotels standards.- Management and control of: beverage inventories, corporate paper and office supplies and computer material for the One Shot chain of hotels in Valencia.- Manage and control all the commissions of the extranets. (Booking.com, Expedia, Hotelbeds)- Manage the online reputation of the hotel. (Booking.com, Expedia, TripAdvisor).

Valencia, Spain

- Follow up the guest stay, and the service provided by the front desk staff.- Coordinate the information between all the departments of the hotel and front desk department.- Greet and welcome all guests approaching the Front Desk in accordance with One Shot Hotels standards.- Manage and control all the commissions of the extranets. (Booking.com, Expedia, Hotelbeds)- Control of the inventory of food and beverage, stationery products, office and informatics products of the hotel.- Manage the online reputation of the hotel. (Booking.com, Expedia, TripAdvisor).

Valencia Area, Spain

- Provide an efficient and timely check-in/out for hotel guests, promote and up-sell hotel facilities and attend to guest requests efficiently and effectively.- Greet and welcome all guests approaching the Front Desk in accordance with One Shot Hotels standards.- Manage reservations, daily cashier, and night audit procedures. - Manage extranets, PMS and Channel Manager.- Provide and excellent telephone customer service.

Caracas Area, Venezuela

- Supervise and authorize discounts on corporate rates and quotes.- Coordinate internal and external communication.- Elaborate and control the annual marketing planning.- Monitor market behavior.- Analyze the competitor´s rates and identify any opportunities to improve income.- Manage the Marketing Budget and expenses.- Organize cocktails and other PR events for clients. - Manage the client data base.- Represent the Hotel at public relations or business events. - Making the annual income budget. - Increase sales and profit of the Hotel.

Caracas Area, Venezuela

- Comply and ensure compliance with the Hotel rules and legal regulations concerning security, hygiene and environment.- Participate in creating the Hotel rules. - Support all departments to develop their standards. - Inspect all public areas, lounges and corridors and follow up. - Follow up on all complaints and requests. - Review the events every day to ensure compliance with our standards/ requests. - Participate in the committees for Operations, Quality and Human Resources.- Coordinate plans for improvements.- Carry out internal audits.

Caracas Area, Venezuela

- Advise and handle groups that arrive at the Hotel for events and/or accommodations.- Make service orders and quotes for events.- Advise clients and make recommendations on the most suitable lounge for their event.- Send out Satisfaction surveys.- Handle the content and marketing in the website and social networks. - Apply Marketing Plan.- Supervise the lounge before, during and after the events.

Caracas Area, Venezuela

- Maintain a relationship with corporate clients.- Make weekly visits to attract new clients and to check on the requests of present clients. - Attend the Hotel’s top clients. - Make balances of the clients’ requests, budgets, weekly and monthly reports.- Register the results of the activities carried out.- Report all the problems that were detected and take the necessary corrective actions.- Create attractive promotions to get new clients. - Update information on the company website as well as on the social networks like Facebook, Twitter, Etc.

Caracas Area, Venezuela

- Make all the process of Check in and Check out of the guests. - Review and process all the guest’s requirements and then follow up by CRM. - Make reservations for companies and individuals and support the receptionists.

- Help our clients to work as teams to maximize the performance of their companies.- Know how to control a group and to teach them all the necessary tools for improvement.- Worked with companies like IBM, Petrobrás, Tetrapack, among others.

Bachelor Degree In Hospitality Management, Tourism And Hospitality Management, 17

Diploma In General Management, Business Administration And Management, General