Daniel Dignan Email & Phone Number

Chicago, Il

• Enforcing advertising policies/terms of service• Secret-Shopping advertising partners to investigate possible violations• Auditing Partner Sites including owned & operated sites as well as third-party sites• Work with Legal, Fraud Prevention, Product Development, Customer Care, Implementation and Inventory Aggregation teams• Managing reviews submitted by consumers, including moderating and investigating fraud

Chicago, Il

• Work closely with teammates, sharing ideas and helping with unfamiliar subjects• Peer coach mentor, training new hires and continually being available to pass along knowledge of best practices and processes necessary for the role• Involved in additional projects with the goal to improve customer service for the organization• Participated in pilot programs to test new features for internal as well as public site use

Chicago, Il

• Communicate with customers via phone, email and live chat• Provide technical support to users of all technical skill levels• Work to exceed service level, customer satisfaction and contribution goals• Work closely with other teams including Sales, Account Management, Site Adherence and Fraud Prevention• Maintain expert knowledge of a growing number of advertising products, tools and features• Recipient of multiple service awards including Employee of the Month

Tinley Park, Il

• Communicate with customers via phone, text and email• Gain extensive product knowledge for an evolving vehicle lineup• Assist in the management of company related media sites (Facebook, YouTube, etc)• Photograph vehicles for company website• Calculate internet pricing with differing incentives• Work closely with managers and traditional salespeople to fulfill the needs of customers• Participate in customized videos as cameraperson as well as on screen personality• Work with confidential information such as credit reports• Operate a multi-line telephone

Crestwood, Il

• Interact with vendor representatives to determine effective sales techniques• Manage a team of Part-Time and Full-Time workers• Assist guests in home improvement projects through product knowledge• Attend product knowledge seminars• Provide “undeniably great guest service”

Orlando, Florida Area

• Operate multi-engine watercraft up to 66 feet in length with up to 120 passengers aboard• Utilized guest service skills to help and direct guests to hotels, restaurants, etc.• Work closely with other cast members of all ages• Provide tours of Walt Disney World property, held trivia games with passengers• Discuss restaurants and activities with guests to help them plan their days• Attend world-renowned Disney Traditions Class

Chicago, Il

• Work with MS Office, particularly MS Excel• Communicate with vendors to determine deliveries and materials to maintain budget• Attend group meetings to discuss projects with architects and clients• Choose style and color of equipment to correspond with property environment

Chicago, Il

• Work with AutoCAD and MS Office, particularly excel• Create and implemented a filing system for archived drawings of hospital buildings• Phone communication with vendors• Work independently on multiple remodeling projects• Participate in consultations with clients and architects• Work to provide the most effective workspaces within a budget• Attend the NEOCON World’s Trade Fair show