Daniel Dignan Email & Phone Number

Chicago, IL

• Enforcing advertising policies/terms of service
• Secret-Shopping advertising partners to investigate possible violations
• Auditing Partner Sites including owned & operated sites as well as third-party sites
• Work with Legal, Fraud Prevention, Product Development, Customer Care, Implementation and Inventory Aggregation teams
• Managing reviews submitted by consumers, including moderating and investigating fraud

Chicago, IL

• Work closely with teammates, sharing ideas and helping with unfamiliar subjects
• Peer coach mentor, training new hires and continually being available to pass along knowledge of best practices and processes necessary for the role
• Involved in additional projects with the goal to improve customer service for the organization
• Participated in pilot programs to test new features for internal as well as public site use

Chicago, IL

• Communicate with customers via phone, email and live chat
• Provide technical support to users of all technical skill levels
• Work to exceed service level, customer satisfaction and contribution goals
• Work closely with other teams including Sales, Account Management, Site Adherence and Fraud Prevention
• Maintain expert knowledge of a growing number of advertising products, tools and features
• Recipient of multiple service awards including Employee of the Month

Tinley Park, IL

• Communicate with customers via phone, text and email
• Gain extensive product knowledge for an evolving vehicle lineup
• Assist in the management of company related media sites (Facebook, YouTube, etc)
• Photograph vehicles for company website
• Calculate internet pricing with differing incentives
• Work closely with managers and traditional salespeople to fulfill the needs of customers

Crestwood, IL

• Interact with vendor representatives to determine effective sales techniques
• Manage a team of Part-Time and Full-Time workers
• Assist guests in home improvement projects through product knowledge
• Attend product knowledge seminars
• Provide “undeniably great guest service”

Orlando, Florida Area

• Operate multi-engine watercraft up to 66 feet in length with up to 120 passengers aboard
• Utilized guest service skills to help and direct guests to hotels, restaurants, etc.
• Work closely with other cast members of all ages
• Provide tours of Walt Disney World property, held trivia games with passengers
• Discuss restaurants and activities with guests to help them plan their days
• Attend world-renowned Disney Traditions Class

Chicago, IL

• Work with MS Office, particularly MS Excel
• Communicate with vendors to determine deliveries and materials to maintain budget
• Attend group meetings to discuss projects with architects and clients
• Choose style and color of equipment to correspond with property environment

Chicago, IL

• Work with AutoCAD and MS Office, particularly excel
• Create and implemented a filing system for archived drawings of hospital buildings
• Phone communication with vendors
• Work independently on multiple remodeling projects
• Participate in consultations with clients and architects
• Work to provide the most effective workspaces within a budget