• Work with senior leadership to formulate the strategic direction of teams and lead the execution of the tactical plan to meet the strategy• Develop DevOps methodologies• Manage, Monitor and Measure the progress of teams against the tactical plan and quarterly objectives• Coach and mentor the members of Operations team with direct HR reporting responsibilities• Develop shared knowledge of leveraged tools on the Operations team, eliminating single points of knowledge• Drive continuous improvement of operational controls on the platforms managed by Operations, such as monitoring and application self-healing• Work with IT management to establish IT policies and procedures• Drive compliance and security efforts related to applications and tools managed by the Operations team• Develop and maintain installation and configuration procedures, and drive automation around these areas• Approve planned changes related to Operations• Drive improved “Time To Value” using consistent and documented procedures• Identify and implement methods and architectures to improve availability of IT services to “five nine’s” and beyond• Identify and implement high availability architectures for IT processes that are identified to have single points of failure• Drive the development next generation configuration management and monitoring systems, and work with Service Transition and the NOC to ensure their adoption and success