Sales Associate
Current- Welcome customers to the store by greeting them politely with a smile- Introduce myself to customers and offer my assistance- Ask customers open-ended questions- Lead the customers in to the right section of the store (e.g. BOSS Green, BOSS Orange, BOSS Red, BOSS Black, BOSS Tailored) based on their needs and/or wants- Be able to obtain the right product and sizes for the customers- Up-sell and cross-sell to customers by suggesting additional merchandise (e.g. matching belts to their shoes)- Style the customers from head to toe for special events by listening and paying attention to their needs and/or wants- Assist the customers in finding the right gifts- Assist in translations from English to Spanish and vice versa- Convert sizes from different countries- Update my product knowledge through training programs from the HUGO BOSS University- Know what products are in stock and/or out of stock- Maintain the organization of merchandise and/or reorganization of the sales floor areas - Obtain additional sizes, colors, and styles from our available back stock- Check other store locations for products, sizes, and availability- Close the sale by reassuring that the customer has found everything they need and want- Build clientele by giving them my business card and exchanging information- Finalize sales through cash or credit card by the point of sale (POS) system- Hand the shopping bags directly to the customers, shake their hands, and invite them to come back next time to make their shopping experience more personal