- Plan and implement in-store initiatives, leading team huddles to collectively collaborate and implement strategies for team building, team cooperation- Manager on Duty: Responsible for opening and closing of the store, making sure the daily goals and targets are set, training co-workers on certain tasks and duties, taking weekly sales calls, and reciprocating to the rest of the team- Responsible for inventory: including weekly/monthly count, training co-workers on how to create and complete weekly/monthly count- Apple Master: Representing apple in store, Responsible for monthly training for any new Apple products and services, leading team huddles to pass on informationAdvising customers on their current phone and plan, recommending Fido products and services when appropriate - Provided and exceeded customer service expectationsEnsure customer problems are handled appropriately, respectfully, and in a matter that is concerned with customer care and client satisfaction

- Plan and implement in-branch initiatives, leading team huddles to collectively collaborate and implement strategies for team building, team cooperation- Conduct focused training sessions with new Customer Service Representatives, providing feedback and helping to construct performance development plans, and system/job efficiency- Responsible for opening and closing procedures - Advising customers on their day to day banking, and recommended TD products and services when appropriate- Provided and exceeded customer service expectations- Ensure customer problems are handled appropriately, respectfully, and in a matter that is concerned with customer care and client satisfaction