On Site Supervisor
CurrentSupervises day-to day operations of onsite USPS mail services provided at Grandview Medical Center, Birmingham, AL. Develops, implements and reviews related procedures. Operates high volume mail management systems. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail, as well as applies necessary postage. Interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface. Responsible for relief employee when applicable.JOB DUTIES AND RESPONSIBILITIESEffective implementation of RICOH Service Excellence. Effective implementation and management of RICOH Service Excellence. Meets quality and deadline standards by the effective use of job scheduling practices. Handles formal contact with Trinity Medical Center on a daily basis in Mail Operations. Provides training on work flow and machine operations when necessary. Ensures the quality of operations by assisting in the achievement of goals in Audit and Deadline compliance. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Improves quality of operations and improves consistency by implementing company performance and operation procedures. Ensures that location is properly staffed by matching employee skills and equipment with production demands. Motivates employees and recognizes their accomplishments in a timely manner. Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality. Completes site reports and other paperwork as necessary. Performs other duties as assigned.
