Daniel Długosz Email & Phone Number

Warszawa, Woj. Mazowieckie, Polska

• Mainframe Batch processes monitoring/operating for EMEA, APAC, NAM, LATAM regions and cooperating with their support teams while problem investigation
• Agent-based monitoring of the event logs and system health
• JCL analysis with implementation of needful changes for proper job processing
• Managing big number of PROD and UAT lpars.
• Assessment of the potential risks of problems and their prevention
• Prioritizing activities in order to meet SLA

Warszawa, woj. Mazowieckie, Polska

• taking care of group of over 40 dogs (mostly northern breeds)- taking dogs for walks- cleaning their shelters - taking care of medical actions - behavioral work
• handling the promotion actions in purpose of finding new candidates for new homes- taking part in promotional campaigns- handling the pre adoption interviews
• managing the new volunteers and taking part of their training

Warszawa, woj. Mazowieckie, Polska

Warszawa, woj. Mazowieckie, Polska

Warszawa, woj. Mazowieckie, Polska

• supporting various EMEA regions (Nordic, Benelux,Germany, UK)
• working on more complicated system issues
• new employees training activities
• helping 1st lvl support in more complicated resolutions

Warszawa, woj. Mazowieckie, Polska

• 04.2017 - 04.2018 - EMEA IT Support Specialist
• providing 1st lvl support for Nordic country users (something around 700 in Sweden, Denmark and Finland)
• Active Directory user management
• MS Exchange user\groups\mail management
• remote connection support via Windows Remote Assistance\ Team Viewer\ Dameware
• solving MS Windows system issues and PC hardware

Warszawa, woj. Mazowieckie, Polska

• Mainframe Batch processes monitoring/operating for EMEA, APAC, NAM, LATAM regions and cooperating with their support teams while problem investigation
• Agent-based monitoring of the event logs and system health
• JCL analysis with implementation of needful changes for proper job processing
• Managing big number of PROD and UAT lpars.
• Assessment of the potential risks of problems and their prevention
• Prioritizing activities in order to meet SLA

Warszawa, woj. Mazowieckie, Polska

• Operating systems and bank applications support
• Network issues troubleshooting
• Providing hardware support and cooperating with onsite technicians
• Participating in firms IT infrastructure changes
• Creating technical and knowledge base documents
• Training newcomers

Warszawa, woj. Mazowieckie, Polska

• Support for hardware/software cinemas equipment
• Network issues resolivng and analyzing
• Basic SQL database managment
• Active directory database managment
• Support for cinemas financial software
• Microsoft Exchange maintenance

Warszawa, woj. Mazowieckie, Polska

• Taking care of data warehouse issues and continuously of its good performing
• Traffic control for clients website
• Cooperating with very different support contacts while solving the issues
• Incident managment via Remedy

Warszawa, woj. Mazowieckie, Polska

• PC/ Notebook/ Tablet/ AIO software/ hardware troubleshooting and supporting
• Remote support for end users
• Shipping processes management
• Keeping in touch with Service to prevent missing given SLA for service providing
• Technical documents translation
• Leading the trainings for newcommers

Information Technology

English Language And Culture

Operating Systems And Networks