This role consisted of greeting customers in a warm and personal manner when at front of house, checking patients in and informing vets of their arrival. Arranging patient files, making sure they are maintained / updated correctly, as well as insurance details / payment details.When in the office, picking up the phone to customers / referring veterinarians to arrange appointments and referrals, arranging calendars and answering and queries clients might have.

Processing onboarding for new members of staff, answering administrative queries, organising training, transport and accommodation for staff members, processing payments and managing business spends, reconciliation of accounts

This role was diverse in tasks, ranging from account openings, to bereavements and processing and releasing fund for mortgages to solicitors. Responsible for calculating and paying interest into accounts and closing balances. Processing of BACS and withdrawals. Always taking security into account, verifying customers and setting up security. Providing prompt and professional customer service to members was also vital, be that through the telephone or email.

Processing international payments, electronic funds transfers, cash withdrawals and deposits, combatting fraud and money laundering, balancing of tills to prevent losses.Everyday tasks included handling cash, both for withdrawals and deposits. Behind each transaction, a risk assessment t was undertaken, establishing source of funds and verifying legitimacy of notes. Fund transfers were processed by BACS and CHAPS, both nationally and internationally, where extra security measures were… Show more Processing international payments, electronic funds transfers, cash withdrawals and deposits, combatting fraud and money laundering, balancing of tills to prevent losses.Everyday tasks included handling cash, both for withdrawals and deposits. Behind each transaction, a risk assessment t was undertaken, establishing source of funds and verifying legitimacy of notes. Fund transfers were processed by BACS and CHAPS, both nationally and internationally, where extra security measures were undertaken to verify the payee and sender, determining the origin and destination of the money adhering to laws of the financial conduct authority. Responsible for promoting self-service banking, educating and informing customers on how to use digital services and make the user more responsible and informed on how to manage their finances from home to help during the pandemic.Assisted and watched account openings and closures, as well as informing customers on products offered, being able to help with payment of loans and credit card payments and queries. Knowledge on all products was required as to be able to assist with queries.Investigating suspicious and / or unknown transactions to be able to raise disputes or refer customers to the fraud department.Constant refresher courses on Anti-Money Laundering, Fraud, GDPR and cyber security.This role was customer facing, and being the first point of contact for customers was important as it was the first impression made on customers on behalf of HSBC. Dealing with a spectrum of customers from different backgrounds. Show less

In this secondment, telephone skills were developed, providing high quality service to customers, where queries were addressed such as direct debits, security and card queries. Knowledge of all products was required toprovide an all rounded service, being able to answer and help customers facing technical queries about internet banking platform, helping customers access and use the online facilities during the pandemic where branches were reduced in order to keep customers safe. During this… Show more In this secondment, telephone skills were developed, providing high quality service to customers, where queries were addressed such as direct debits, security and card queries. Knowledge of all products was required toprovide an all rounded service, being able to answer and help customers facing technical queries about internet banking platform, helping customers access and use the online facilities during the pandemic where branches were reduced in order to keep customers safe. During this time, online banking facilities were used more frequently, so security was a hot topic. This was important to keep customer’s monies safe. Resets and help logging on was the principle focus of the secondment, as well as informing customers of all the facilities at hand. Constant positive feedback was provided from customers as customer quality surveys were sent out and feedback was provided to managers. Show less

Range of tasks carried out, varying from simple billing queries to verifying and evaluating new agreements processed to check for compliance with rules and policies and GDPR. A usual day consisted of promoting new products as to work towards KPIs, both individual and collective, dealing with technical and monetary queries, as well as general queries about the network. Customer service was at the heart of everything, where service provided was measured according to NPS (Network Promoter Score)… Show more Range of tasks carried out, varying from simple billing queries to verifying and evaluating new agreements processed to check for compliance with rules and policies and GDPR. A usual day consisted of promoting new products as to work towards KPIs, both individual and collective, dealing with technical and monetary queries, as well as general queries about the network. Customer service was at the heart of everything, where service provided was measured according to NPS (Network Promoter Score). As a customer facing advisor, ensuring a positive experience to everyone who entered the establishment was of key importance, and that was reflected in the manner in which customers were spoken to, the manner in which they were treated and looked after. Show less

Teaching English to students of all ages and all abilities. Students were taught using a pre-determined methodology, where 4 all 4 areas of the language were taught and practiced: Speaking, Understanding, Reading and Writing.Lessons were prepared according to the teachers guide, which reflectedwhat was in the student’s guide. Being creative and dynamic in preparation of lessons, as well as in delivery and execution. Being able to adapt and mold the lesson to each student’s individual… Show more Teaching English to students of all ages and all abilities. Students were taught using a pre-determined methodology, where 4 all 4 areas of the language were taught and practiced: Speaking, Understanding, Reading and Writing.Lessons were prepared according to the teachers guide, which reflectedwhat was in the student’s guide. Being creative and dynamic in preparation of lessons, as well as in delivery and execution. Being able to adapt and mold the lesson to each student’s individual needs was important in order to guarantee a constant growth and development in the knowledge and understanding of the language. Knowing that everyone learns differently and being able to cater to that was key in delivering the best quality lessons. Show less