Installation of RFID Equipment and Networks

• Improved customer retention through positive, timely communication and onsite interaction• Installed RFID equipment in regional GE Aviation facilities• Managed operations and equipment inventory control

I have built businesses from concept to successful enterprises. Starting regional branches and transforming them into successful independent, fully functioning businesses with ever increasing revenue while surpassing corporate and customer expectations. Management expertise in Sales and Leading Customer Service Centric Teams: Making customer service the highest priority and taking customers from prospects to advocates for our services and company.

• Oversight for training GMs nationally on corporate initiatives and projects throughout US. • Assist Region to increase Sales, Customer Communications and Complaint Resolution.• Worked closely with executive management team with new project launce including event revenue tracking and event statistical analysis.• Assist Human Resource Department launch new training platform.

• General Manager for Event IT and AV Services at the Kentucky Exposition Center and the Kentucky International Convention Center• Managed customer interaction from initial contact to final service implementation, assuring the highest level of customer service throughout the process.• Served as the key business model developer, incorporating AV services with IT in the Kentucky Region. This model doubled revenue in less than 2 years, from $800K to over $1.6 million earned annually.• Managed facility budgets while controlling costs and increasing annual revenue/profitability.• Established a strong partnership with both facility management and customers, exceeding customer goals. • Maintained strong relationships with customers, receiving several letters of recommendation for Smart City services in Kentucky Region. • Created, trained and lead a sales and service team to excel in customer service, creating the opportunity for several staff promotions to general management positions. • Managed two major facility-wide infrastructure upgrades of 1.6 million sq.ft. and 600K sq.ft.• Continued maintenance program and intermittent upgrades in both facilities.

• Re-established state contracts with Commonwealth of Kentucky and Industries for the Blind.• Organized inventory, procurement and sales procedures.• Introduced and managed new product development toward increasing revenue .• Oversaw all sales and marketing initiatives to re-establish company brand.• Attended industry and government trade events to market products and services.• Worked with national organizations (American Greetings, Lions Club, American Air Filter, etc.) to create new employment opportunities for target work force.

• Co-designer from concept to construction of entire facility including dwellings, commercial restaurant, equestrian center, and outdoor activity centers. • Managed day-to-day operations from initial contact to final services to assure all facilities and staff surpassed customer expectations.• Built relationships with local leaders including area Convention and Visitors Bureau, Business leaders, and government agencies including the Kentucky Cabinet of Tourism.• Developed marketing efforts from local advertising to major metropolitan media campaigns.• Organized and managed company presence at regional trade shows in Cincinnati, Cleveland, and Columbus, OH, Indianapolis, IN, and Lexington and Louisville, KY.