Engineering and Technical Recruitment for manufacturers - with a difference! We find the best engineering & technical talent to support all operational challengesWhether its maintenance, projects, quality, management or even supply chain, its all about partnerships. We aim to get to know all of our clients needs and expectations on a more focused level.

At Hunter Selection we are proud to provide specialist professional recruitment services for the manufacturing, engineering, service and energy sectors.360 Recruitment Consultant - Dealing with both Clients and CandidatesDeveloping a new patch - New business orientated - Building a new client database

Key Responsibilities: * Provide customer support and technical issue resolution via e-mail, phone and portal.* PC literate.* Provide information on configuration/settings of customer equipment to connect to the Keycom Business Unit services.* Obtain general understanding of OS and application operations related to Keycom Business Unit offered services.* Identify and correct or advise, on operational issues.* Continuous logging of all incidents and keeping the end user (customer/client) updated.* Liaising with support/operations teams.Key Skills:To work independently and part of a team to meet SLA deadlines.Self-motivated, detail oriented and organized.Proficient in Keycom products and services.Willingness to learn and develop existing skills.Excellent communication skills.Flexibility to cover 24/7 shift rotaExcellent telephone manner I have worked at Keycom now for 3 years, Keycom is a national leader in supplying Internet networking services to specialised sectors in the UK. Here, I must provide customers with solutions to any issues they are facing with there Internet services and doing it fast, by using my own initiative and extensive knowledge of the products and services offered to remedy the situation. I have also proven very effective at claims handling for the company, dropping the amount of refunds issued for unhappy customers by using an experienced phone manner and reasoning skills to disarm any volatility and quickly come up with a solution that is good for the customer with minimum damage to any business.Another of my duties is to up-sell and upgrade any packages that Keycom may offer.If necessary I also keep in contact with the site managers, either by telephone or email to confirm client satisfaction and discuss any technical issues. Over the years i have been able to build a very robust set of sales skills and a confidence that allows me to deal with a great variety of clients with great success.

Key responsibilities: * Provide excellent customer service on a day to day basis * Attend managerial/operation meetings and implement strategies * Take part in training programs to further knowledge of the industry * Manage stock and staff effectively * Appear punctual at all times * Manage and control monetary transactions to and from the safe * To up-sell Lewis Partnership's products and services Initial duties at The Swan Hotel, Stafford, were to provide customers with an excellent standard of customer service. Through my commitment to learn and progress as much as possible within hospitality; the bar manager at the time wished for me to progress quickly. My hard work was recognised and I was selected for many training courses and awards. Soon after I was made Bar Supervisor and helped lead an effective team. My focus was on progressing the team by listening to ideas, queries and complaints as well as overlooking day-to-day duties.