Daniel Dodu Email & Phone Number

Bucharest, Romania

IT Applications Owner – Jan 2018 – presentDrive change, organization-wide and ensure processes, application interrelationships and entities are seamlessly integrated with the organization’s broader environmentEnsure the applications are relevant to the environment and meets the usability requirements of users, stakeholders and customersEnsure the applications are compliant with organization legislative requirementsRaise applications effectiveness and performance by strategizing options, deciding on actions, communicating decisions and taking actionDesign applications measurement, assessment and quality improvement programs - managing strategic capacity, consumption and performance managementParticipating in meetings with business, development and production support teams on product enhancement and development planning calls, evaluate and coordinate production incidents escalationsSenior Release Manager – Dec 2016 – Jan 2018Performs Release Management assessment and ensures implementation of the Release Management strategyInterface and communicate with PM, CTB, RTB, Development and IT Operational TeamsDevelop and update Release CalendarManage risks and resolves issues that affect release scope, schedule and qualityMeasure and monitor progress to ensure application releases are delivered on timeCommunicate all key project plans, commitments, and changes including requirements, QA plans, schedule and scope changesManage relationships and coordinate work between different teams from different locationsConduct Business Go/No-Go reviewsProduce deployment and implementation plansWeekly Release ReportingCommunicate release details and schedules to the Business as requiredNegotiate, plan and manage all release activitiesContinually work towards making improvements in the release processLead and co-ordinate Go-Live activities including the execution of the deployment plans and checklists

Bucharest, Romania

Process Manager – Change Management Jan 2012 – Dec 2016Lead process execution across service lines and worldwide locationsMain trainer for new employers of OMV/Petrom organizationMain stakeholder for Continual Service Improvement as well as for decision making regarding requirements for process supporting technologyAct as primary escalation level on process executionEstablished process links with other ITSM processes: Incident, Availability, Service Level, Release & Deployment, Service Asset and Configuration, Knowledge, Transition Planning and Support, Service Request Fulfillment, Problem, Continual Service Improvement, Service Portfolio ManagementReached SPICE Maturity/Capability level 3 based on ISO/IEC TS 15504RO Team Coordinator – IT Processes & Tools Jan 2012 – Dec 2016Conduct meetings and ensure follow-up for defined actionsDefine a global time plan in order for tools/ documentation/procedures to be readily available; each tool documentation to be finalized within the defined time planIncrease the level of knowledge inside the team (Statseeker, Network Node Manager – Hewlett Packard, xMatters, ProactiveNet Performance Management – BMC Remedy, Atrium Discovery and Dependency Mapping – BMC Remedy, Trellis - Emerson, Nagios)Acting as Service Manager; deliver services within the agreed service levels, produces quality, secure and resilient designs for new or improved services, maintaining all design documentation, agree on service levels with businessProcess Manager – Event Management July 2011 – Dec 2016Ensuring that all activities are carried out as required throughout the service life-cycleAppointing people to required process rolesEstablished process links with other ITSM processes: Incident, Availability, Service Level, Service Asset and Configuration, Knowledge, Transition Planning and Support, Service Request Fulfillment, Problem, Continual Service Improvement, Service Portfolio Management

Bucharest, Romania

Project Manager - Aug 2010 - Apr 2011Planning, overseeing and measurement of projects - Implemented projects: Iron Mountain, China Town, Euro TowerMonitor project scope, time and costAdapt to each project environmentProject Coordinator - Feb 2009 – Aug 2010Responsible with the security systems service of a national chain of hypermarkets (SELGROS, BRICOSTORE)Oriented to client satisfactionOffering technical support.

Bucharest, Romania

Ongoing projects follow-upAnalyze technical-economics offersAssisting with the development of quality systems, procedures and controls to ensure that products consistently meet performance and quality specificationsSupport project coordinators

Bucharest, Romania

Data collection through surveys, personal interviews, factories visits, secondary research, conference attendance and other data sources, along with organization of the data for strategic analysis and forecastingProspect market and create strategic plans in order to find new clients and develop a databaseDeveloped strategies with colleagues to increase brand recognition, market share and enhance company image within budget limitations

Bucharest, Romania

Continuously improvement of the service activity by taking care that all the workers have the correct tools in order to repair and prepare DOKA frames and also to import work standards from AUSTRIA-AMSTETTENResponsible with Health and SafetyNegotiate contracts with intern clients

Bucharest, Romania

Organize activities and to elaborate documentation in a simple form (to-do-list) of all the steps involved in the service activities in order to have a good quality serviceParticipate active to develop Call Center Department in order to identify and gain new clients

Master Of Science - Ms, Aircraft Transportation

Bachelor Of Science - Bs, Aircraft Propulsion Systems