Delivered high quality customer service via email and phone, ensuring top level service to continue corporate growth.Update different company's database with new customer information and managed the data.Retrieval of current customers, accurately and in a timely fashion.Utilized problem-solving skills to resolve customer's issues and enhance service experience.Directed clients by maintaining employee and department directories.Informed clients by answering or referring inquiries.Operated telecommunication system by following manufacturer’s instructions for phone and console operations.

Monitor accounts on a daily basis to ensure that the accounts maintain their monthly Subscription active and up to date.Process payments and refunds and assisted in resolving customer credit issues.Ensure customer satisfaction and provide a professional customer service experience.Prepared and presented reports on collection activities and account progress.Updated clients’ status account record, knowledge of all products/services inside and out to answer questions and address any situation for the client's question or concern.

Summarized all meetings in detail and updated our staff for future reference.Assisted with scheduling meetings and appointments.Communicated with clients via email, phone and/or text message.Confirmed dates and visits with potential clients.Assisted with following up with clients in regard to the previously sent invitations for larger groups.Followed up with personalized thank you notes with clients that have recently stayed with the hotel.

Managed bar area, including cocktail design and updating a special’s bar menu.Maintained inventory of bar products such as all alcohol supplies and glassware.Updated social media accounts on weekly specials and assisted in maintaining accounts active, such as updating photos, status and engaging with any questions or comments.Maintained all sanitation procedures and food safety guidelines.

Assisted patrons with preparing alcoholic beverages to order for the bar and dining room in a fast-paced, high volume restaurant.Served dinner from our full menu and assisted with to-go orders.Maintained a clean and organized work station.I followed all safety and sanitation standards and assisted with providing a welcoming and enjoyable experience, ensuring customer satisfaction.

Perform guest check in and check out.Answer multiple line phones with customer related requests.Keep an accurate account of reservations.Engage with a variety of clients professionally.Remain calm under pressure.Assisted with problem-solving skills in difficult situations.Maintain the welcome desk with a professional appearance.