Daniel Dos Ramos Email & Phone Number

Milton Keynes, England, United Kingdom

• Lead the IKEA for Business team, driving team members to achieve growth and optimal performance through coaching and challenging assignments.• Develop and implement the IKEA for Business action plan, collaborating with key stakeholders to create a market-centric business strategy.• Analyse sales and customer Key Performance Indicators (KPIs) to inform decision-making, strategically prioritizing initiatives to improve overall performance.• Create efficient and professional customer meetings, both online and offline, ensuring a seamless and impactful experience.• Build enduring relationships within local business communities, actively positioning IKEA as a trusted brand and preferred business partner in the local market.• Demonstrate a comprehensive understanding of market Profit and Loss (P&L) dynamics, recognizing the department's influence on financial results.• Present and successfully sell larger projects to customer stakeholders and management groups, contributing to business growth.• Manage end-to-end project life cycles, from creating sales quotations to following up on customer journeys and overseeing projects through to completion.

• Fulfil Customer Perceived Availability through timely Forecasting and Sales Location Management.• Monitor and report Sales' Stock Drivers impact in Storage Capacity and Goods Flow Operations.• Support and secure the successful execution of Store Commercial Activities (Commercial Calendar).• Promote strategic data-driven decisions through exploring data and sharing insights to stakeholders.• Look after Stock Accuracy and perform invent investigations, acting on root causes.• Trained members of the store in the use of Excel.• Employee of the Month April 2022.

• Ensuring the area is clean, tidy, fully stocked and correctly priced to maximise sales and profitability.• Advise customers on the best solutions for their homes in order to increase sales.• Prepare the department for stock replenishment and next day’s business.• Create, understand, and put in action plans that support goals and targets.

Milton Keynes, Reino Unido

• Make recommendations for merchandising goods and retail line.• Ensure the team adhere to all company policies in all task performance.• Raised awareness about ways in which we could reduce costs and optimize results.• Respond to customers queries and complaints in a prompt and professional manner.• Co-worker of the quarter September 2021.

• Researched and resolved accounts payable discrepancies.• Successfully implemented new technologies and process automations to encourage continuous improvement.• Reviewed all expense reports for accuracy and proper expense disclosure.• Monitored payments due from clients and promptly contacted clients with past due payments.