* Provide direct technical support to AT&T's UX Design team at the main AT&T headquarters in downtown Dallas and remote field offices. Specialize in Mac OS X support with troubleshooting of various technical issues related to software applications including Adobe Creative Suite and Office 365, along with printers and various other IT needs. * Configure and deploy Mac OS X images and provision Mac laptops using Carbon Copy Cloner. * Build up and maintain Knowledge Base of Troubleshooting Guides and Documentation. * Carry out Asset Management duties by updating and maintaining records for department inventory.

• Provided direct technical support to approximately 1,000 end users at main headquarters and remote field offices for several advertising agencies. Specialized in both Mac OS X and Windows support with troubleshooting of technical issues related to software applications, email clients and printers. • Carried out Systems Administrator duties in Active Directory and Exchange. Was responsible for provisioning accounts and modifying permission/access, as well as a number of other related duties for creating and maintaining accounts. • Created and deployed Windows OS images, in addition to configuring and deploying both Mac OS X and Windows laptops and terminals to end users using WinPE and Apple Deploy Studio. • Built up and maintained Knowledge Base of Departmental Procedures, Troubleshooting Guides, Documentation and Contacts for operational use.

• Managed entire inventory of computer assets for the company and all client agencies using Microsoft SharePoint software. Duties included physical inventories, reconciling discrepancies, as well as executing policies and procedures to better track assets and improve loss prevention. Periodically conducted physical inventory of computer assignments and reconcile discrepancies.• Handled the company’s corporate lease return program. Responsibilities entailed coordinating the return of computer equipment to the leasing company under rigorous deadlines, deploying new equipment to the end users, in addition to keeping accurate records of disposition of equipment.• Coordinated purchasing for company’s IT department. Procured software and computer accessories for client agencies, in addition to keeping accurate records of purchase history and coordination of billing and payment history with accounting department.• Three-plus years of Help Desk Support experience. • Two-plus years of Desktop Support Technician experience. Responsible for the configuration of PC and Mac desktop terminals and laptops, as well as assisting end users with basic troubleshooting of technical issues related to software applications, email clients and printers. • One-plus years of experience as a Telecom Support Specialist. Tasks included the configuration and maintenance of Avaya phone extensions, as well as assisting end users with basic troubleshooting of technical issues related to the use of Avaya phones.

Evaluated and reviewed loan applications for a government agency. Ensured adherence to government loan application standards while providing the best customer care.•.Screened incoming disaster loan applications for eligibility and necessary documentation.•.Cleared queue backlogs by contacting applicants for missing application materials.•.Sorted and organized incoming appeals for denial of aid. •.Prepared and maintained an accurate inventory of file assignments.•.Edited and proofread departmental correspondence with applicants regarding appeals and other requests.• Received commendation for excellence in service.

Utilized copywriting and editing skills through the support and review of legislation requested by drafting attorneys and members of the Legislature.• Accomplished the efficient and accurate verification of legislation, statutes, parchments, state publications, manuals, reports and other legislative materials to ensure consistency with current law and the intent of the drafting attorneys and members of the Legislature.• Worked under rigorous deadlines to ensure the style and grammatical integrity of legislation.• Assisted in updating Texas Elections Database.