Daniel Dougan Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Carmel, Indiana

Indianapolis, Indiana Area

Educated customers about health insurance benefits, coordination of benefits and medical claims by phone. Investigated claims that processed inaccurately and routed for adjustments.

Indianapolis, Indiana Area

Managed marketing projects that included advertising, direct mail and sales collateral materials. Wrote and edited broker-facing electronic newsletter. Selected accomplishments:* Earned creativity award for designing an incentive program that captured more than 2,600 e-mail addresses (increasing e-mail penetration by 16 percent).* Managed project that enhanced outdated marketing materials to match current brand standards, leading to improved customer engagement.

Indianapolis, Indiana Area

Educated customers about health insurance benefits, coordination of benefits and medical claims by phone. Investigated claims that processed inaccurately and routed for adjustments. Selected accomplishments:* Enrolled in Call Coaching Honors Program for achieving a 99.75 percent service quality score in 2009.* Received Living the Values Award for dedication to customer service pilot project.

Indianapolis, Indiana Area

Generated marketing materials and instructional documentation. Managed website content. Assisted customers with account management (accounts receivable) and technical support. Designed trade show booth and staffed the booth at various health care events. Interviewed technical support talent and hired for position. Selected accomplishments:* Represented company at professional organization meetings (ASC X12, Healthcare Financial Management Association and Workgroup for Electronic Data Interchange).* Partnered with vice president of development to conceptualize and test enhanced version of electronic medical claims software.* Developed newsletter for existing customers designed to generate referrals.

Indianapolis, Indiana Area

Wrote marketing copy for print advertisements, brochures, newsletters, presentations, sales sheets and websites. Authored creative briefs that relayed client instructions to creative staff. Collaborated with art directors and graphics specialists to develop information graphics. Proofread copy to prevent errors and factual misrepresentations. Selected accomplishments:* Authored multiple editions of product newsletter translated into multiple languages and used by client Elanco Animal Health around the world.* Developed technical reference used by veterinarians for a swine antibiotic product.* Wrote multiple “Marketing Insights” detailers used by the agency to educate clients on marketing trends published in current literature.

Indianapolis, Indiana Area

Posted news articles and photographs from the print edition to website. Created linking pages to organize articles. Edited content in HTML to ensure proper formatting.

Indianapolis, Indiana Area

Developed and implemented communication and media relations strategies. Authored / edited texts and speeches for conferences, public affairs initiatives and media releases. Managed media placements and tracked news coverage. Selected accomplishments:* Developed legislative briefing packet that helped client Ports of Indiana achieve passage of legislative agenda in the Indiana General Assembly.* Edited electronic newsletter for client BioCrossroads read by thousands of health care and life sciences leaders throughout Central Indiana.* Partnered with art director to publish newsletters for the NCAA Hall of Champions and its “Stay in Bounds” education initiative.

Indianapolis, Indiana Area

Researched and wrote articles ranging from local government to high school sports. Photographed subjects of news and sports articles for publication. Proofread draft newspaper pages to prevent errors and factual misrepresentations. Selected accomplishments:* Exposed school overcrowding problem that sparked public debate over new housing developments.* Created maximum visual interest in news articles by developing photography skills while on the job.* Complemented article about biannual Civil War Days event by researching local soldiers who served in the Civil War.

Information Technology Certificate, Web Development, 3.95 Gpa

Eighteen credit-hour program included skill development in HTML, CSS, JavaScript, jQuery, SQL, MySQL, UML, and PHP object-oriented.

Master Of Health Administration, Health Administration, 3.878 Gpa

Activities and Societies: Upsilon Phi DeltaCompetencies in management, finance, economics, strategic planning, statistics, human.

Bachelor Of Arts, Public And Corporate Communication And Biological Sciences

Activities and Societies: Editor in chief of DawgNet, university online news site Staff writer for The Butler Collegian