Daniel Down Email & Phone Number

London, United Kingdom

Responsible for preparation of Lloyd's annual market oversight plan and standards assurance framework, development of IT solutions for more effective sharing of information both within Lloyd's and with market participants and managing the annual refresh of Lloyd's Minimum Standards.

London, United Kingdom

Account Executive responsible for oversight of Lloyd's Minimum Standards and Solvency II compliance with portfolio of Lloyd's Managing Agents.

London, United Kingdom

Promoted to Risk Executive level reflecting proven track record of autonomous delivery of Risk Analyst responsibilities.Increased engagement with non-routine work including report writing for publication to the market and internal risk assessment.Added line management of graduate trainees.

London, United Kingdom

Risk Analyst providing oversight of risk management and governance for a varied portfolio of Lloyd's managing agents, including preparation for Solvency II requirements and adherence to Lloyd's minimum standards. Exposure to all levels within managing agents including board directors. Interaction with a wide range of functions within Lloyd's including actuarial, legal, underwriting and claims.

Responsible for assisting the Risk Manager in management of the European Operational Risk activities, and development of company wide Business Continuity procedures.Critiquing submitted reports for quality, preparing consolidated risk registers and communications for Board level with accuracy and attention to detail. Meeting regularly with departmental managers to review existing risks, improve controls and explore emerging risks.Designed and implemented an eLearning module, writing copy and multiple choice questions, as well as writing and distributing articles in order to raise staff awareness of Risk ManagementOversaw a successful Business Continuity test at a Disaster Recovery site and executed process improvements based on lessons learntAppointed as Project Manager in the transfer of a business portfolio to a third party.

A highly varied role supervising 10 staff in the administrative section of a busy Customer Services department. The role required distribution of work and motivation of staff to ensure targets were met, complaint handling, quality checking, managerial reporting, staff training, coaching, reviews and appraisals. Reduced backlogs from 10 to 5 days, and consistently maintained a 5-day service level agreement.Appointed as a departmental Business Expert in a company wide development of a new computer system, requiring procedural review leading to decision sign-off, meetings to discuss and negotiate solutions to any issues arising, system testing and staff trainingNominated for Supervisor of the Year in 2005

Overseeing 4 staff dealing with customer queries and payment of sales representatives. A blend of administrative and customer service tasks.