Daniel Dudgeon Email & Phone Number

Colorado

Development, implementation, and continual improvement of quality systems, programs, and processes. Directly assisting the head of Quality in the management of implementation of the policies and objectives for quality and the underlying organizational processes, ensuring compliance to various standards, improvement of processes, development, and monitoring of appropriate key performance indicators. Guidance, training, and oversight to less senior department members, plus hosting internal and external audits, and review, resolution and closure of corrective actions and client complaints.

Greater Denver Area

RWS Life Sciences provides a full suite of language services exclusively for the life sciences industry. Our global team is comprised of the industry’s most skilled linguists, project managers, editors, multi-media professionals and customer service associates; and through our innovative technology platforms, we provide process automation, scalability, and business intelligence to serve our clients’ needs in fast-paced and demanding environments.► Quality Management of one of the leading Life Sciences localization providers, certified to ISO 9001:2015, ISO 13485:2016, and ISO 17100:2015. QMS system management and development, ISO certification management, Internal and Client Audits, and oversight of employee awareness and compliance to the RWS Life Sciences Quality Management System► Oversight of our Corrective/Preventive Action system includes management of progress on internal CAPAs, and processing and investigation on client feedback, complaints, and SCARs

Colorado

RWS Life Sciences provides a full suite of language services exclusively for the life sciences industry. Our global team is comprised of the industry’s most skilled linguists, project managers, editors, multi-media professionals and customer service associates; and through our innovative technology platforms, we provide process automation, scalability, and business intelligence to serve our clients’ needs in fast-paced and demanding environments.► Quality Management System supervision includes ISO document control and annual review, new procedure development and current procedure updates, Internal Auditing, and oversight of employee training and compliance to the Quality Management System► As part of our ongoing integration between CTi and LUZ, I will be essential in both maintaining the integrity of the former LUZ QMS and also merging into a larger RWS Life Sciences Quality System.► Oversight of our Corrective/Preventive Action system includes management of progress on internal CARs, processing and investigation on client SCARs

Colorado

LUZ, Inc. was founded in 1994 on a straightforward business philosophy: provide consistent translation work products and proactive client services. Early on, LUZ put the needs of the client first to build enduring client satisfaction. The company vision was to be the number one identified life science translation company by our clients and peers, and the best place to work in our industryLUZ employs the “repeatable” principles of a Quality Management System in all phases of the translation process, and has established clear quality assurance steps to which every translation project must adhere.LUZ means “light” in Spanish and symbolizes our commitment to demystifying the translation process. In this role I supervise LUZ's dedicated team of Quality Assurance Leads, while continuing to manage the QA components of the Vendor Management program, support the Quality Management System (ISO) employee training and compliance program, and provide workload/capacity management for the QA, Multilingual Publishing, and Engineering teams (Production Support Services).

Colorado

In this role as the Team Lead for Quality and also Production Support, I continue as the Quality representative in our Vendor Management Program, maintaining responsibility for routine vendor monitoring as well as ensuring newly recruited vendors are compliant with the requirements of the LUZ Quality System. In addition, I have expanded my QA logistical support efforts to our DTP and Engineering departments. This cross-functional support is achieved by my acting as a central resource to help the teams ensure that jobs are handled in a timely manner, with the right resources, at the right cost.

Colorado

Management of the LUZ Vendor Quality Monitoring program: working directly with Vendor Management, Project Management teams, Quality Assurance Leads, and Desktop Publishing Leads, to monitor and evaluate the performance of external resources (linguists, QA, DTP vendors) including all recruitment testing. Provide feedback to external resources regarding quality ratings, plus recommendations to Vendor Management for disciplinary actions, and maintain resource quality records to adhere to Quality System compliance. Administration of ISO Quality System Internal Audits and ISO Document control and improvement. Assistance with QA task outsourcing and QA team workload management.

Broomfield, Co

Linguist vendor recruitment and project assignment.► Vendor qualification and performance monitoring.► Performed linguistic vendor resourcing and assignment for 30% of all projects.► Negotiated volume and per-project rate discounts with vendors► Develop and maintain client/subject matter-specific vendor teams► Assisted with internal system/process development, including improvement and testing of the internal proprietary vendor management software

Boulder, Co

Managed and resolved all customer issues, all shipping problems and claims, and all vendor supply issues, plus sales assistance for a small furniture eCommerce business. ► Solely managed all customer relations, after purchase, including resolving shipping issues, damages, missing items, assembly assistance, and returns.► Handled shipping logistics, working with freight carriers on all "drop-ship" orders, from vendor pickup through customer delivery, including white glove services.► Negotiated discounts with regular freight carriers, including FedEx freight and YRC. ► Performed sales, including shipping quotes, volume pricing, and showroom visits.► Assisted with Social Media projects, and created/updated HTML communication media.► Created content for the eCommerce website.

Colorado

Provisioned AT&T Local Phone Services for business customers with Single-Point-of-Contact assistance to the customer through order completion.

Greater Denver Area, Co

Ethical Philosophy

Activities and Societies: Student Government, Phi Kappa Tau, PR Photographer

Aap, Professional Photography

Activities and Societies: Student Government

German Language Certification Level I & Ii, German Language And Literature