Daniel Indish - Problem Fixer Email and Phone Number
Public Speaking Mentor - Professional Training + Coaching - Ocean State Toastmasters at
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Ocean State Toastmasters
Boston, MA, US
Daniel Indish - Problem Fixer's Location
Greater Boston, United States, United States
Daniel Indish - Problem Fixer's Contact Details
Daniel Indish - Problem Fixer work email
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Daniel Indish - Problem Fixer personal email
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About Daniel Indish - Problem Fixer
Problem FIXer - I Find-Investigate-eXterminate problems for multi-million dollar savings & Customer Satisfaction. Contact Daniel.Indish@gmail.com Cost savings + waste reduction = Customer Satisfaction + Sales Market Growth (my passions).Technical Writer + Training; contract + freelance. Clearable to SECRET.Writing samples are available under the FEATURES section of my LinkedIn profile. Additional samples can be provided upon request.Philosophy> View problems w/ a strategic outlook> Communicate them into actionable plans at the executive and staff level> Drive immediate successes through continuous improvement> Move On to the next challenge> Character EnduresThroughout my career, I’ve produced a variety of documents to relay complex technical subjects to produce understandable concepts that all folks could absorb and implement actions; from executive levels down to international workers.Deliverables have included SOPs/work instructions, executive summaries + scorecards, root cause analyses (RCA), technical manuals, User + Installation/Quick Start Guides, How-To Guides, operating manuals, worker training, Train-the-Trainer, Process + Value Stream Maps, Customer complaint responses, white papers, on-line help, etc. Projects have included Voice-of-the-Customer (VOC) administration, quality management, rail-loading operations, robots, defense/aerospace (rockets + drones), circuit board design and manufacture, tactical motorcycle strike forces, military logistics and maintenance, to electronic healthcare record cost savings, remodeling/construction and consumer goods process improvements.Every process improvement needs some kind of map, flowchart or gap analysis, then it needs Standard Operating Procedures, training + templates. These are my specialties. Customer Experiences, CX, and satisfaction are my passion, including support of JD Power Award winners (Shark-Ninja, Simonton Windows). Also skilled at documentation critical to New Product Development Processes for launching product design and maximizing User Experience, UX in first-class engineering discipline. Am an enthusiastic, insightful, curious, strategic thinker and deep researcher with a logical programmer mindset. Now, I’d like to take a new direction and dedicate my writing to industry excellence in technical documentation. Please check out the full history of experience in all the SEE MORE pages.
Daniel Indish - Problem Fixer's Current Company Details
Ocean State Toastmasters
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Public Speaking Mentor - Professional Training + Coaching - Ocean State Toastmasters
Boston, MA, US
Daniel Indish - Problem Fixer Work Experience Details
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Public Speaking Mentor - Professional Training + Coaching - Ocean State ToastmastersOcean State ToastmastersBoston, Ma, Us
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Public Speaking Mentor - Professional Training + Coaching - Ocean State ToastmastersOcean State Toastmasters Jan 2004 - PresentWarwick, Rhode Island, UsTechnical Trainer - Lead Continuous Improvement TrainingMentoring, Public Speaking -
Story Teller & TheatricianBack-To-The-Bible Experience, B2B E Jan 2001 - PresentCreate theatrical experiences for children to experience the rich history and drama of Biblical times. Consulting to assist others create a Vacation Bible School, VBS, experience that saturates all the senses.
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Marketing & Six Sigma Lean Quality Continuous Improvement - Operational Excellence-"Quarter" Back Quality Consulting (Qbqc) Jan 2011 - PresentChanging 25% Waste in Small Business Practices Back to Bottom-Line Profits Using Lean/Six SigmaAlways seeking new opportunities!Currently training career seekers + small business owners in:• Conducting ZOOM ROOMs for virtual networking• Understanding and responding to YELP! reviews• LinkedIn Profile Optimization• Personal + Career Branding and Development Coaching• Application of Six Sigma Beyond Manufacturing• Using the Social Network in Personal + Business Marketing• Optimizing LinkedIn for Small Business Promotion• JibberJobber Coach for project planningAuthor of “Geekz Guide™” series of self-help books.Per diemSee resources in Box application.WIND - Professional NetworkingMarketing and Advertising industryConsultant - Pro BonoConnecting with others to promote professional networking and personal branding. Applying Six Sigma + Lean to help speed up the career search.Coordinated 16 Buddy Groups in Southern New England to assist 80-100 job seekers. Moderator - Purple Squirrelz - Professionals Social Networking & Branding LinkedIn Group
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Quality EngineerL3Harris Technologies Dec 2022 - Jul 2024Melbourne, Florida, UsI’m excited to be working at L3 Harris. Excellent team creating remote control underwater drones that can be used to monitor ocean pollution + coral reef health -
Senior Quality EngineerAntaya Technologies Corporation Oct 2021 - Sep 2022Warwick, Rhode Island, UsDriving continuous improvements under IATF 16949 Quality System. Global CAR/8D coordinator; processing PFMEAs, Control Plans, leading MRB, Corrective + Preventive Action CAPAUsing my high school Spanish to build relationships + engage with factory workersMentoring 7 Quality Technicians -
Quality ConsultantH.C. Starck Solutions Oct 2021 - Nov 2021Coldwater, Michigan, UsAudited AS9100 aerospace quality system for company that processes rare minerals into aerospace + medical device implant applications. -
Project Manager - Lean Kaizen Continuous Improvement TrainerMassmep Apr 2021 - Jun 2021Auburn, Ma, UsTraining for Manufacturing Supervisors in Emotional Intelligence (EQ) Leadership skills to be aware of themselves and their personal motivations, goals of management and reinforcement of Worker appreciation to facilitate problem-solving, team building, conflict resolution and long-term continuous improvements (which stick). Supervisors apply improved understanding of human behavior, relationships, empathy and effective communication to meet company objectives.Other training includes Kaizen Assessments, Value Stream Mapping, Lean 101, 5S, Shop Floor Layout, etc. with emphasis on the Scientific Method (Toyota Kata) of problem-solving.Trained on ADKAR (Prosci) methods for change motivation. -
Regulatory Compliance - Quality & Continuous Improvement Lean Kaizen ManagerEy Technologies Aug 2020 - Apr 2021Fall River, Massachusetts, UsHelping to lead a company make "spider webs" out of exotic + scientific textile yarns.Responsible for ISO Certification, REACH, RoHS, California Proposition 65 certification• Coordinated factory process improvements to develop new bullet-proof yarn product.• Managed Safety/Ergonomics, Fire/Emergency + COVID response programs using project management philosophy.• Tightened extrusion process controls that allowed 27K excess pounds of PVC to be coated on yarn over past 2 years.• Drove ISO project management to pass audit with NO major findings. Developed corrective action system from scratch.• Led efforts to stagger shifts + breaks to increase efficiencies + reduce downtime during transitions. -
Kaizen Continuous Improvement Manager - Operational Excellence Opex - Lean Six Sigma-EhsHayward Industries, Inc. Sep 2017 - Jan 2020Charlotte, North Carolina, UsDriving improvements on the factory floor with multi-national workers through Kaizen and Gemba events using basic conversational Spanish + Toyota Production System, TPS, methods along w/ Value Stream Mapping, VSM. Monitoring Total Productive Maintenance, TPM, on machines using Vorne.Led company + department KPI goals + completion via X-Matrix/Strategy Deployment (Hoshin Kanri)We produce circuit boards and controls for lighting and salt water chlorination systems to provide Consumers with the ultimate sensual pool experiences.Partnered with facility Environmental Health + Safety, EHS, manager to remove unsafe + ergonomic issues; key member of Safety committee. Led teams to reduce risk through Design + Process FMEAs; formal corrective action investigations.• Trainer for Toyota Kata to drive Continuous + Coaching Improvements.• Trained 134 workers + general manager staff on Lean 101 using simulated toast factory; “Toasto Loco”. • Presented lecture on “Empathy as a Lean Management Tool” to local ASQ (professional quality society). • Created TWI Job Breakdown Work Instructions to engage senses + use photos to overcome global language issues.• Developed training for Assemblers to understand efficiencies + 5S by building "widgets" using nuts, bolts + other hardware.• Coordinated with state of RI to get FREE Supervisor management training. • Trained staff + Line Leaders on Lean production; Batch Operations vs Single Piece Flow using simulated paper airplane factory: Kaos Construction.Impacts include:• Improved Hot Setup Times for surface mount circuit boards by 19%. • Reduced Hot Changeover Times on control cabinet line by 38% by color-coding bins + tools.• Validated ROI for $200K purchase of new capital equipment using Overall Equipment Effectiveness, OEE• Coordinated activities to improve efficiencies + first pass yields across multiple lines – 7-19%. -
Lean Six Sigma Customer Satisfaction / Voice-Of-Customer Voc - Branding - Operational ExcellenceSharkninja Nov 2015 - May 2017Needham, Ma, UsUse Six Sigma methods to BE the thoughts, mind, feeling, voice, eyes + ears of Consumers for satisfaction + comfortable ergonomics/human factors.Listen + understand Consumer through all channels (infomercial, e-commerce, retail, social media) and promote global improvements through Engineering and Marketing. Monitor + report Consumer sentiment.Understand what L.O.L.A (Little Old Lady Agnes) would want as a 5-Star WOW for Consumer Goods.Support B2B and B2C efforts for Amazon, Walmart, Target, Bed Bath & Beyond, Best Buy, Costco, QVC and their Consumers.Supported Consumers, B2C, as “Daniel the Helpful Shark” via social media discussions on Amazon for to address Consumer issues and develop Brand Advocates/Influencers. See FREE White Paper in Media. Analyzed web review trends, demographics, personas and sentiments of Consumers posting on Amazon, Walmart, Best Buy, Bed Bath & Beyond, Target, QVC, infomercial.Web review analytics, identifying Influencers, promoting positive Word-of-Mouth, WOMCustomer Relationship Management, CRM.Familiar with Clarabridge, Sysomos, Bazaar Voice, Salesforce, Google/ Facebook/Twitter analytics, and other similar social media analytics packages to capture Consumer sentiment and Customer Relationship Management, CRM. ACCOMPLISHMENTS• Conducted Deep Dive analysis of J.D. Power Consumer Goods demographics + purchasing motivators.• Responded to hundreds of Consumers on Amazon as "Daniel the Helpful Shark" to address their concerns + redirect them to Customer Service; some Consumers changed their negative reviews to positive recommendations after assistance.• Identified over 100 counterfeit Re-sellers misusing proprietary brand images and selling USED product as NEW for legal action to address company market share reduction and reputation damage.• Proposed, as part of a team, text and verbal data analytic software implementation to help executive management be more responsive to Consumer Likes and Dislikes. -
Sr. Quality & Reliability Engineer -Global Six Sigma - Voice-Of-Customer Voc -Operational ExcellenceSharkninja Oct 2011 - Oct 2015Needham, Ma, UsSr. Quality Engineer for the national Shark Vacuum account - Shark Global Chief Customer + Consumer Concern Engineer.Work with a quality group in U.S. + China to really BE the thoughts, mind, feelings, voice, eyes and ears of the Customer. Drive Supply Chain Management w/ China factories. Monitor all Quality aspects of Consumer product development from concept, prototype, engineering build, launch, sales, returns, web reviews, improvements back to Engineering China factories. Every 6 to 8 months, we develop a new design from concept, through prototype, through production to the Consumer.Duties include DFMEA, Quality Function Deployment QFD, PFMEA, CARs, ECNs, patent process, reliabilityTeam efforts resulted in earning JD Power award for vacuums 2 years running.ACCOMPLISHMENTS> Over $2M in cost avoidance per year to offer free replacement filters to prevent unit returns from lack of maintenance> Over $1.3M in cost avoidance thru development of less noisy carpet cleaning brush roll> Analysis of JD Power award criteria to better determine Consumer demographics, purchase motivations, expectations, etc. to further increase Consumer satisfaction and growing market share.
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Marketing Lean Six Sigma Process Trainer For The Home Depot Installation GroupThe Home Depot Jan 2007 - Dec 2010Atlanta, Georgia, UsTrain building contractors on improving Consumer satisfaction skills and waste reduction at the remodeling construction site via Simonton Windows support to Home Depot -
Lean Six Sigma Operational Excellence Trainer Quality Engineer - TelecommuteSimonton Windows Feb 2005 - Dec 2010Cary, North Carolina, Us• Develop training materials and train Contractors on Construction Best Practices• Sales, Marketing, Customer Satisfaction Account Support for The Home Depot, Northern Region (12 Branches) • “Eyes, Ears and Voice” of Customer to return feedback to factory and train Customers to drive improvementsACCOMPLISHMENTS• Developed Customer satisfaction return-of-investment, ROI, formulas based on social media impact.• Drove +$12M in process improvements opportunities on behalf of executive committee• Savings equate to $74.7M cost avoidance for 2007- 10; ($24.1M in material, $12M in rework and $38.6M in admin/overhead costs). See Executive Story Board for details. • Championed process improvement project for successful installs and increased profitability > Installs without issues went from 38% to 89% within 3 months; highest point in 3 years > Waste was reduced 547%. > Application of Lessons Learned at other locations resulted in $115K cost savings• Developed business proposal to open new regions to current California product and take back competitive market share. Launch resulted in 58% of Seattle sales in first year and 3% more units sold over 2009.• Supported Customer satisfaction for northern half of #2 account; including multiple new product launches.• Trained over 800 Customers (installation, sales, ordering) in over 9K classroom hours to support Contractor loyalty, conversions and savings improvements. Trained regions showed increases over non-trained regions: > AVE Sales value increased by 5%. > Waste reduction savings increased by 10%.• Contributed to developing special internet sales and marketing program through Home Depot EXPO stores.• Established the repair training program and associated installation training modules.• Coordinated 130 national training events for 2,020 Installers, supporting 23 Sales Managers and 124 Distributors -
Operational Excellence / Cost Saving Lean/Six Sigm Quality Consultant - HealthcareCare New England Jun 2004 - Oct 2004Providence, Rhode Island, UsConducted analysis of business processes on behalf of CIO to implement Electronic Patient Health Record / Electronic Medical Record, EMR. Presented recommendations and identified IT cost-savings opportunities.ACCOMPLISHMENTS - Streamlined process for computer purchases; annual savings, $240K. - Developed plans to implement document optical imaging and scanning; annual savings, $300K.- Mapped paperwork flow within the hospital system and established various proposals to recover $300K (1st yr.) to $16M (3-5 yrs.) in savings, and reduction of accounts receivable (A/R) by 2 to 5 days -
Quality Lean Six Sigma Reliability Operational Excellence Manager - Pre-2004Hexagon Metrology Jan 2004 - Apr 2004Cobham, Surrey, GbPRE-2004Formerly Brown & Sharpe Supported all international processes - design thru supplier development, machining, manufacturing, assembly, defect reduction, delivery + technical Customer sales support of coordinate measuring machine robots, CMMsIndustrial Engineer for Ford, Chrysler, Honda, GMACCOMPLISHMENTSSample of Six Sigma/Lean projects w/ +$10M savings: - Established calibration scheduling; increased sales $2M + promoted Customer loyalty- Reduced electronic warranty; $1.2M- Optimized air/auto travel; $351K + overtime expenses -36%- Developed electronic forms; $186K- Computerized billing, reduced 62 day cycle time to 14 days (73% improvement)- Defined project management savings on large machine installs; -57% - Consolidated calibrations, increased revenue by 18%; $500K- Categorized China airfreight lead-time issues; $200K- Suggested standardized temperature compensation models to reduce machine calibration times by 50%; $530K• Resolved global Customer complaints (USA, Germany, Italy, Switzerland, Lithuania + China) to support $121M business• Generated marketing presentations to support multi-machine ($2.5M) sales• Executed quality systems for ISO/QS9000/TS16949/ ISO14000/ ISO17025 + Ford Q1 award to retain $48M market share• Managed project to implement E-business + electronic product catalog• Increased Customer Satisfaction score from 70 to 80% on Motorola scale• Facilitated teams for New Product Development Process (APQP, Design for Six Sigma / Process Validation) + Failure Modes Analysis (FMEA)• Addressed regulatory compliance issues for automotive, medical, FDA, military-defense, aerospace, federal, nuclear laboratory, EU Customers• Mentored, trained engineers and associates on InfoMapping techniques to summarize complex data and promote rapid understanding for executives• Created software methods for translation and development of German and Italian technical documentation to accelerate merger transition -
Reliability/Lean Six Sigma/Quality Operational Excellence Engineer - Pre-2004Brown & Sharpe Jan 2004 - Apr 2004UsPRE 2004RECOMMENDATIONThroughout my employment at Brown & Sharpe, I held two simultaneous positions; I was both the Manager of Quality at the facility where I was based and the Corporate Director of Quality for Worldwide Operations. I strongly recommended Dan for the position of Quality Manager when I left the employ of Brown & Sharpe. I can say without hesitation that Daniel was a superior Quality Engineer and more than ready to become a Manager of a Quality Department. Respectfully,Michael K. Clingenpeel (my last held position prior to retirement was Senior Vice-President at ABB)Managed Daniel at Hexagon Metrology -
Supplier Quality Engineer / Operational Excellence/Military/Defense/Aerospace - Pre-2004Texas Instruments Jan 2004 - Jan 2004Dallas, Tx, UsDrove Supplier development & Quality Engineer activities for several years pre-2004Texas Instruments Defense Electronics Group (DSEG), Dallas, Quality Engineer and Technical Writer. -
Captain - Logistics Officer For Tank Brigade & Motorcycle Scout Gang Leader/Manager - Pre-2004Us Army Jan 2004 - Jan 2004Arlington, Virginia, UsMilitary History - pre 2004Learned to do more with less, be fast + efficient, and optimize processes as Captain, U.S. Army, Mechanized Infantry, Fort Hood, TX serving in Gen. Patton's Tiger Tank Brigade.Being a Logistics Officer over 50-366 people, and $11.1M in equipment, to ensure that 3,100 others have food, water, clothing, shelter, showers, mail, entertainment (including the band), snacks, vehicles, maintenance, parts, ammunition, etc. while on maneuvers in desert and EuropeDirected 866 people around-the-clock for rapid ship off-loading to meet critical maneuver deadlinesOverhauled maintenance shop operations, eliminated 1282 wasted man hours in a 6-month period and reduced downtime 12%Consolidated 7.5 miles of equipment on 7 miles of railcar for on-time delivery and 20% reduction in freight costs; $45KDeveloped experimental “lighting strike” tactical motorcycle scout unit including vehicle procurement, Operator selection and training; turning raw individual recruits into a highly disciplined teamLed one of the first mechanized units to field test Bradley Fighting Vehicles.
Daniel Indish - Problem Fixer Skills
Process Improvement
Product Development
Fmea
Management
Kaizen
Iso 13485
Visio
Business Process
Lean Manufacturing
Preventive Actions
Life Cycle Assessment
Lean Six Sigma
Return On Investment
Public Speaking
Storytelling
Brand Advocacy
Web Review Analysis
Big Data Analytics
Customer Satisfaction
Content Marketing
Consumer Demographics And Ethnographics
Customer Relationship Management
Branding And Identity
Search Engine Optimization
B2c Marketing
Influencer Marketing
Advocate Marketing
Voice Of The Customer
Brand Development
Leadership Development
Microsoft Office
B2c
Iso Standards
Daniel Indish - Problem Fixer Education Details
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Michigan State UniversityEmphasis On Electrical Engineering + Journalism -
Lake Forest Graduate School Of ManagementBusiness Administration Management + Team Training
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Six Sigma Academy - Certified Green BeltBlack Belt Tools
Frequently Asked Questions about Daniel Indish - Problem Fixer
What company does Daniel Indish - Problem Fixer work for?
Daniel Indish - Problem Fixer works for Ocean State Toastmasters
What is Daniel Indish - Problem Fixer's role at the current company?
Daniel Indish - Problem Fixer's current role is Public Speaking Mentor - Professional Training + Coaching - Ocean State Toastmasters.
What is Daniel Indish - Problem Fixer's email address?
Daniel Indish - Problem Fixer's email address is da****@****hoo.com
What schools did Daniel Indish - Problem Fixer attend?
Daniel Indish - Problem Fixer attended Michigan State University, Lake Forest Graduate School Of Management, Six Sigma Academy - Certified Green Belt.
What skills is Daniel Indish - Problem Fixer known for?
Daniel Indish - Problem Fixer has skills like Process Improvement, Product Development, Fmea, Management, Kaizen, Iso 13485, Visio, Business Process, Lean Manufacturing, Preventive Actions, Life Cycle Assessment, Lean Six Sigma.
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