Daniel E. Marcano Email & Phone Number

Downtown Pittsburgh, Pa

*Oversee office operations to exceed client expectations and maximize efficiency and service levels*General and specific facility management duties*Procurement, inventory, vendor contracting and bid-leveling, reprographics, mailings and related tasks*Lead the team to create and maintain a clean, established, and positive working environment

Baldwin, Pa

 *Responsible for the reproduction of curriculum materials for the entire school district *Attend to a high volume of printing, binding, folding, padding, cutting, etc *Work in conjunction with secretaries, teachers and administration personnel  *Oversee billing and inventory needs, working closely with the business department *Manage the Print Shop to exceed client satisfaction and maximize output

Greater Pittsburgh Area

Reprographics Manager, Baldwin-Whitehall School District September 2015-Present *Responsible for the reproduction of curriculum materials for the entire school district *Attend to a high volume of printing, binding, folding, padding, cutting, etc *General maintenance of multiple reprographic machines within the district buildings *Handle inbound and outbound service calls and machine equipment orders  *Work in conjunction with secretaries, teachers and administration personnel  *Deliver toner, supplies and curriculum materials to the district buildings *Provide outside group cost estimates for reprographic requests *Oversee billing and inventory needs, working closely with the business department *Lead the team to exceed client satisfaction and maximize outputFloater, 12 Greater Pittsburgh area sites July 2014-September 2015 *Filled in as needed and performed printing, binding, faxing, mailing, filing, and various duties *Excelled at multiple workplaces such as: *Dickie McCamey Attorneys at Law *Houston Harbaugh Attorneys at Law *Morgan Lewis Law Firm *Dick’s Sporting Goods Headquarters *Gateway Health Plan *Allegheny Ludlum Steel Mill *Washington Hospital  *Trinity School District *South Fayette School District *Butler Area School District *Montour School DistrictAccomplishments: *Promoted to team manager for the Baldwin-Whitehall School District Copy Center *Service Excellence Award for outstanding performance within the company

Rochester, Ny

*Conducted follow up calls with customers to address concerns and offer resolutions*Handle issues, questions and concerns quickly and efficiently to maximize customer satisfaction*Maintained call handle time, quality and overall performance standards for the month

Rochester, Ny

*Handled inbound customer service and sales calls as first point of contact *Provided written email correspondence with customers *Recognized for Best Average Handle Time on the Floor in 2011*Received the Sutherland Platinum Award for Employee of the Month, February 2011

Rochester, Syracuse And East Rochester, Ny

 *Handled inbound customer service and sales calls as first point of contact  *Provided written email correspondence with customers  *Focused on one call resolution by utilizing all available resources to solve issueAccomplishments: *Recognized for Best Average Handle Time on the Floor in 2011 *Received the Sutherland Platinum Award for Employee of the Month, February 2011 *Traveled to Syracuse for a week to manage new hires within the H&R Block program in 2008

Oswego, Ny

*Maintained inventory by documenting students who borrowed audio visual equipment*Supervised lab and assigned computers to students to complete projects

Oswego, Ny

*Managed mail room operations to ensure delivery to appropriate personnel*Collaborated with administrative staff to meet the needs of professors in the department

Newark, Ny

*Mainly delivered pizza and other foods to customers in a time sensitive manner*Answered inbound customer calls to order food*Handled in-store cashier processes*Helped prepare pizzas and other foods if the demand called for it*Handled store income bank deposits

Newark, Ny

*Responsible for the maintenance and cleanliness of an entire wing of classrooms*Maintained those classrooms daily by vacuuming, dusting, mopping, sweeping, etc. *Prepared the entire school building for the upcoming School Year (2001-2002) *Moving furniture, vacuuming, waxing floors, dusting, mopping, sweeping, etc.

Bachelor Of Arts (Ba), Communication And Media Studies

Activities and Societies: Delta Sigma Phi National FraternityRelated Courses: Communication Foundation, Persuasion, Message Criticism.

Associate Of Arts (A.A.), Theatre/Theater

Activities and Societies: Traveling Children's Theatre GroupRelated Courses: Rehearsal and Performance, Minority Groups in Film