• Hiring all over Latin America for several technical roles.• 100% remote.

Started working as a consultant before finishing High School – solving computer problems, remotely, for clients all over the world, also providing IT consulting services for people and companies. I've had a very positive experience in the privilege of introducing senior citizens to technology, for a wide variety of uses.

• Managing IT of 2 mid-size law firms (Azure, Microsoft 365, network, hardware and software). • Budget owner, planner & approver. • 90% remote.

• Defined and Implemented processes for sourcing & recruiting. Recruited tech and non tech candidates, ensured right fit. Tested, interviewed and reported to CEO best resources to hire.o Used LinkedIn recruiter and other recruiting platforms. Zoho Recruit ATS.• Worked closely with the sales team to identify new business opportunities and ensure successful onboarding of new customers.• Developed and maintained relationships with key customer stakeholders, including executives and decision-makers.• +95% customer satisfaction rating. Initially 6 months, extended contract (CEO feedback - 100% satisfaction with my hires). 100% remote.

• Managed a team of 20+ technical support representatives, responsible for the success and satisfaction of a portfolio of 50+ enterprise customers.• Oversaw the development of customer-facing resources, such as knowledge bases and training materials. • Developed and executed customer success plans, processes and workflows, focusing on the customers' goals and objectives. Conducted regular check-ins with customers to ensure their needs are being met.• Aligned recruiting requirements and prioritized positions with the CEO, reviewed, improved and led recruitment processes. Sourced candidates, interviewed and acted as hiring manager for all the IT related roles, for full-time employees and contractors.• Coached and mentored technicians and managers, conducted performance reviews.• Outsourced with other companies when short staffed, depending on the needs of the operation.• Managed outsourced IT operations of 1000+ desktops, 40+ servers, 500+ VOIP handsets and associated systems across Canada. • +95% customer satisfaction rating. 95% remote.

Determined problems on customer Point of Sales systems. Partnered with development team reporting and tracking software bugs and updating customers on the status. Troubleshooted hardware/software issues. Maintained SQL DB 100% Remote job.

Troubleshooted and solved problems (recreated problems in server lab and find solutions) related with hardware and software (Windows troubleshooting) on client’s servers.

Solved technical problems for end users and took escalations from first and second level technicians as a supervisor.