Daniel Ebberup Email & Phone Number

Install, maintain and repair company and multi- vendor systems which include hardware, software and networking products as well as operating systems.Optimize HW/SW/Networking product and configurations at customer sites.Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance..

Assist in deploying and migrating Windows PCsConfigure user and group policiesMigrate Lotus Notes user IDs to new IT systemsSupport in selection of required software and hardware needs.Ensure quality of IT system.Analyze effectiveness and efficiency of IT system.Create a Service Location Policy that points to the location of the ZENworks inventory database.

Take, troubleshoot, and resolve inbound customer calls in regard to Cox Communications products and services through effective customer interactions and technical expertise. Utilized technical expertise to resolve customer phone and video cable product and service issues, troubleshoot product and service problems, and schedule field technicians when.

Provided support for the Help Desk, including desk side support or remote support.Created customized images with Ghost and a variety of disk imaging products.Used a combination of LanDesk and Remote Admin to remotely diagnose computers and install software packages.Utilized Remedy ticketing system and company Knowledge Base.Set up roaming profiles.Assisted.