Daniel Ebberup Email & Phone Number

Install, maintain and repair company and multi- vendor systems which include hardware, software and networking products as well as operating systems.Optimize HW/SW/Networking product and configurations at customer sites.Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation. Supports and observes Windows 2000/XP/Vista installations.

Assist in deploying and migrating Windows PCsConfigure user and group policiesMigrate Lotus Notes user IDs to new IT systemsSupport in selection of required software and hardware needs.Ensure quality of IT system.Analyze effectiveness and efficiency of IT system.Create a Service Location Policy that points to the location of the ZENworks inventory database and a Service Location Policy that points to the location of a ZENworks application database to meet the user’s Workstation Inventory deployment requirements. Perform the quality assurance and testing process and advise user about their new IT system.Install and configure PointSec drive encryption software

Take, troubleshoot, and resolve inbound customer calls in regard to Cox Communications products and services through effective customer interactions and technical expertise. Utilized technical expertise to resolve customer phone and video cable product and service issues, troubleshoot product and service problems, and schedule field technicians when necessary.Educates customers about Cox Communications products and services, including features and fees, such as service call or installation charges or additional products and services available, and answers other general customer questions. Responsible for documenting new problems and resolutions as well as updating old problems in the company knowledgebase.Tools utilized include: ICOMMS, Remedy Ticketing System, Lotus Notes, MS Office Suite, and ScreenPop.

Provided support for the Help Desk, including desk side support or remote support.Created customized images with Ghost and a variety of disk imaging products.Used a combination of LanDesk and Remote Admin to remotely diagnose computers and install software packages.Utilized Remedy ticketing system and company Knowledge Base.Set up roaming profiles.Assisted in the migration of the printers over to Active Directory from Novell, as well as providing all maintenance, support, and repair of all network printers and personal desktop printers.