Daniel Ede Email & Phone Number

Menlo Park, California, Us

- Leading revisions on support team materials including knowledge base articles and Zendesk macros.- Managing support materials for our outsourced tier one group through meetings with their leadership team.- Created and implemented a process for following up with customers who filled out our satisfaction surveys with their support questions.- Lead breakout on time management strategies for efficient remote work. - Achieved 4.84/5 star average on all customer interactions.

Redwood City, California, Us

- Presenting regular training to three junior agents and remote agents abroad.- Leading scripting, filming, editing, and narrating of fourteen “How-to” style YouTube videos published on the Evernote account.- Exploring ticketing metrics to discover ways to strengthen the team’s KPI metrics.

Redwood City, California, Us

- Working directly with business and individual customers on multi-step troubleshooting issues that block workflow.- Led a cross functional team to execute a hack week project on giving users power to check if they have multiple accounts. - Supported Operations team through two major product launches and many smaller regular releases.

Austin, Tx, Us

-Working with sales teams to implement lead gen solutions into their workflow-Creating and presenting white paper reports on software solutions to lead gen problems

Austin, Texas, Us

Austin, Texas, Us

-Hired and managed team of 5 interns responsible for calling managers at some of the largest companies in Oil & Gas-Provided that team of interns with coaching, support, and daily call assignments-Tracked metrics for my team for presentation to upper management

Austin, Texas, Us

-Used InDesign and Keynote to create sales one pagers and sales decks for use in prospective client meetings-Created documents for new employee on-boarding and acclimation -Lead all copy revisions-Created blogs and marketing material for email distribution to current customers-Managed a portion of the social media

Austin, Texas, Us

-Took the lead on updating the website's copy to clearly convey our mission-Added over 1800 new vendors to the Rig Up Data base-Built a database to match oil and gas operators with industry service providers-Assisted operations team with client phone calls-Input relevant materials into our software and adding appropriate tags to maximize our search function-Assisted start-up company in the early stages of growth

Austin, Texas, Us

-Extracted relevant information from in-depth-interviews and created briefs to disseminate with management on the Brookfield Residential account. -Coordinated focus groups for LBJ TEXpress and NTE TEXpress-Assisted in preparations for the Northstar Financial Future Lab tent at the 2015 Texas Book Festival-Proofread briefs, scope of work documents and other materials.-Created content for Capital Metro & Brookfield Residential social media

Dallas, Texas, Us

-Headed the 1500-participant contest for Greek students on the campus of Texas A&M-Spoke at 250-member chapter meetings for the Greek organizations-Planned how to replicate this system at other schools across the country-Assisted start-up company in the early stages of growth

College Station, Tx, Us

-Taught international students from over 40 countries how to converse in English-Coordinated events for up to 70 students and faculty including a trip to the Texas Renaissance Festival, a Thanksgiving dinner, and a graduate certificate ceremony-Was consistently complimented for caring about the students and explaining concepts to them in a clear way-Assisted 15 recently graduated students who were sponsored by SABIC Oil Company of Suadi Arabia

-Grew with pre-revenue company into acquiring the initial client-Compiled targeted client data from LinkedIn, Redbook, and Jigsaw for over 85+ companies to disseminate with management -Co-created a 12-page media kit for use in prospective client and ad agency presentations including K&N management and Whole Foods-Maximized search engine optimization (SEO) through creating blog posts based on relevant industry content three times a week-Team Lead for Inbound marketing strategy-Represented company in externally facing business development meetings (K&N, MyPlates)

Austin, Tx, Us

-Coordinated international and stateside travel for seven trips of as many as 70 people. -Connected the traveling team with our office and with the people who they would be working with at their destination. -Kept record of the trip members individual trip finances. .