Daniel Edick Email & Phone Number

St. Louis, Mo, Us

Stamford , Ct, Us

Providing oversight and guidance on Enterprise-Wide Application Security initiatives.

Stamford , Ct, Us

• Oversee the daily activities of Threat Detection and Alert Development, perform direct supervision of team members, including performance reviews, career development, and staffing.• Oversee the alignment of the Splunk alerting strategy with the MITRE ATT&CK Framework.• Establish positive employee relations through effective communication and ongoing support. • Perform monthly 1-on-1 and team meetings to ensure that all process and procedures are implemented, understood, and followed.• Developed and implemented annual audit plan for review of the Splunk alerts presented to the Security SOC.• Designed and deployed document library hosted on Confluence platform.• Designed and deployed intake portal and ticket queue on Jira platform.

Stamford , Ct, Us

• Responsible for day to day activities of the Network Operations technical staff and network performance issues• Coach and mentor direct reports in preparation for advancement into Management roles.• Provides leadership in network operations support in a 24/7 operating environment.• Leads team of technical (IP/Transport, Voice, Video/Voice) engineers with the goal of restoring service remotely and with urgency.• Meets very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.• Drives technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment.• Escalation point of contact for all major issues.• Responsible for staying on top of all event, incident, and requests/change management for their discipline.• Ensures timely and accurate notification of network issues are being communicated to the business and that all outages are being escalated accordingly with our vendor/carrier partners.• Ensures that all process and procedures have been implemented, understood and followed for their responsible shift.• Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.

Stamford , Ct, Us

- Process & Policy documentation- Training of new hires to the Hub/CI & Video NOC- SharePoint Administration

Stamford, Ct, Us

- Process & Policy documentation- Training of new hires to the Hub/CI & Video NOC- SharePoint Administration

Stamford, Ct, Us

Provides service assurance and reliability for National Video, Critical Infrastructure and Edge Networks. Works heavily with monitoring tools (Big Brother, Foreseer, CVOC, iVMS, Netcool) to identify, document and pass problems quickly to engineering staff. Document all calls and equipment issues with a high degree of detail. Be alert to all NOC tools and respond quickly to the events they generate. Assist with training of new hires in NOC policies and monitoring tool usage.

Chicago, Illinois, Us

Utilized SolarWinds to monitor 420+ node private MPLS WAN. Worked directly with theWindstream Elite NOC to identify and resolve network issues. Supervised installation of services in new offices and held weekly conference calls with Project Managers to address progress and issues. Assisted with the planning, testing, deployment and management of network technologies. Worked with Cisco, Netgear, Avaya, Mushroom Networking, Dragnfly Wireless, and Wi-Fi Company solutions. Rogue device detection and removal. Enforced HIPAA and PCI compliance.

Chicago, Illinois, Us

Assist Support Manager with supervising team of 5 Desktop Techs. Trouble ticket creation and management for corporate IT issues and Satellite office issues. Configure equipment for new office deployments. Primary point of contact for Docstar server and client support. Researched and implemented an asset management and ticketing solution offered by Sysaid. Support for over 4200 workstations. Manage and test Microsoft updates via WSUS 3.0. Creation and management of system images with Symantec Ghost. Basic Network troubleshooting. Creation and management of software SOP's. Primary point of contact for Kodak Digital Imaging support. Train new hires in IT department processes and policies.

Rochester, Us

Sole IT support for roughly 30 small and medium sized businesses in the Syracuse area. Supported Desktop PCs, Peripherals, Blackberry Devices, and Windows 2003 Small Business Servers. Configured, scheduled and verified nightly backups. Performed scheduled preventative maintenance. Configured and managed Sonicwall firewalls and VPNs.

Ny, Us

Assisted with the deployment of new workstations and network printers. Replace faulty hardware. Used Symantec ghost to re-image workstations. Assisted with the creation of SOP's for the installation and support of Toxicall software; used by the Poison Control Center. Removal of malware from infected workstations.

Master Of Business Administration - Mba

Bachelor'S Degree, Cyber Security

Aos, Computer Networking Systems