Daniel Eidson Email & Phone Number

United States

- Providing outstanding customer service - Fulfilling all e-commerce orders within 24 hours of purchase- Marketing via social media platforms, print media, and live convention events- Maintain adequate stock of shipping supplies- Sourcing inventory acquisitions

Bentonville, Arkansas, United States

• Tracking and responding to store correspondence, remedy tickets, and calls
• Act as primary contact for replenishment issues in multiple departments
• Identify opportunities to improve existing processes
• Assist with execution of item-level replenishment by tracking modular set dates to ensure product alignment
• Manage DC and Supplier return authorization process
• Identify business trends and inform senior leadership to ensure swift action to mitigate issues

Bentonville, Arkansas

• Manage a team of up to 30 Resolution Specialist agents and their activities/assignments
• Meet service level requirements through Contact Center productivity, performance, and production. Ensure all escalations are resolved
• Support Customer Relations & Merchandising team members with leadership, supervision, and development opportunities
• Track and review agent’s metrics with consistent one on one meetings
• Provide senior management with reports on performance of the area and the team
• Very involved with hiring fairs for the Contact Center. Organizing, conducting interviews, and assisting in hiring decisions

Bentonville, Arkansas

• Manage Walmart Fleet Prepaid Backhaul Lanes for all of Walmart US
• Experienced in Walmart Transportation systems (WTMS & OMS) to manage freight terms and track backhaul loads for supplier purchase orders
• Provided support and customer service to Walmart fleet teams, Distribution Centers, and Suppliers
• Monitored daily fleet loads volume reports and distributed reports to the field and senior leadership
• Supported and lead team of 10 Sr. Coordinators for Backhaul Operations

Bentonville, AR

• Monitor and support 3rd Party and Produce fleet backhaul lanes
• Provided administrative support to Freight Flow Mangers, Suppliers, and Regional Operations Centers
• Experienced in Walmart Transportation systems (VDS, WTMS, DCS) to manage freight terms and track backhaul loads for supplier purchase orders. Also provided ETA’s to suppliers and DC’s
• Reconciled weekly Level of Service reports for all 3rd Party backhaul lanes

Bentonville, Arkansas

• Used Walmart Transportation systems (VDS, WTMS, DCS) to schedule and track supplier inbound loads and provided ETAs to suppliers and DC’s
• Managed and worked missed pick up and past due PO reports
• Provided administrative and customer service support to suppliers and logistics managers
• Participated in weekly customer service meetings

• Drove sales and managed inventory levels
• Actively participated in weekly sales conference calls with District Manager
• Ensured the store was always effectively merchandised to provide the best customer experience and drive sales
• Followed up with customers on their store experience and service
• Managed and trained the sales staff including managing the team’s weekly schedules and conducting one on one performance reviews
• Reviewed sales daily / weekly with staff

• Managed a team of up to 15 merchandisers in Bentonville and surrounding markets/cities in Missouri, Arkansas and Oklahoma
• Ensured new modular sets, with displays and demo units were set and maintained by the team. This includes feature endcaps, 4 way displays and sidekicks
• Provided store management with dates of upcoming product releases and retail entertainment events
• Distributed product sales, inventory levels, and merchandiser survey reports to team and leadership
• Supplied daily / weekly reports on competition as well as store feedback, issues, and ideas to Hasbro leadership

• Ensure all customers receive world class service
• Training all department employees
• Delegating tasks and sales floor coverage
• Tracking and reporting hourly sales to floor leader
• Ensure proper merchandising of all feature areas and in-line product - Follow up and evaluate employee performance
• Review daily, weekly, and monthly sales figures and create action plans to affect future sales