I enjoy working with people and solving technical challenges where I can use my technical background, programming skills, and problem solving abilities.I am currently a Senior Systems Analyst for Suffolk County - working with end users in outside departments across the county to plan, implement, migrate, administer, customize, and support their Business Operations within Suffolk County's custom Salesforce CRM solution.During the COVID-19 crisis was the lead analyst tasked with moving the Health Department from a paper to electronic based system over a period of several weeks. Designed, implemented, administered and supported a Salesforce based COVID-19 tracking system (the only end-to-end fully electronic COVID tracking system in NY State at the time) that was used during the height of the crisis to track over 40,000 active cases, directed the workflows of 250 county employees working on the COVID response, and drove the reporting and data operations including public dashboards and internal emergency response reporting.Previous to that I worked as a Principal Support Engineer for CA Technologies Application Performance Management (Formerly Wily Introscope) and App Synthetic Monitoring Software, and as a Sustaining Software Engineer for ARCserve (Software Engineer specializing in supporting and maintaining released software) - acting as the top tier of technical support, as a developer updating the product, fixing bugs as needed, presenting/creating education classes, technical documents, and webinars for end users and resellers.I have extensive knowledge of Windows Server, Linux, Salesforce, SQL, Jmeter, MS Exchange, MAPI client, Active Directory, VM, middleware (Weblogic, Websphere, JBoss, Tomcat), backend DBs (MySQL, MS-SQL, Oracle, Postgres), backup applications (particularly arcserve Backup), Application Performance Management (CA APM, formerly Wily Introscope), and synthetic application monitoring (CA ASM). Programming experience in C, C++, C#, Javascript, Node.js, and Java. Experience with Agile Software Development methodology.Specialties:Root Cause AnalysisTroubleshooting problems and optimizing performance in complex heterogeneous environmentsSalesforce/CRM - Administration, Customization, Scripting, and SOQL/Apex codingApplication Performance ManagementExchange and MAPI troubleshooting and administrationStorage & Data Protection Strategy & Architecture C/C++/C#/Assembly/Java/Javascript/C-like programmingDisaster Recovery PlanningSustaining Engineering