Rapidserve Engineer
• Assisted dealerships in warranty direction• Updated dealerships in regards to SRTs, TRPs, Campaigns, and Technical Service Bulletins• Maintained quality service for the company and customers• Instructed dealerships on how to use warranty claim filing software• Applied technical expertise to provide troubleshooting assistance and engine repair direction• Adjudicated warranty claims for dealerships• Prepared analytical and interpretive reports for management and continuous improvement efforts