In my role, I wear many hats to ensure our sales/marketing/technological/operational efforts shine. Here’s a glimpse of what I do:I bring our products to life through captivating demonstrations, showcasing their full potential to clients. Whether it's a formal presentation or an impromptu demo, I make sure our offerings stand out.No two clients are the same! I dive deep into understanding their specific technology needs and craft innovative solutions. It's all about merging creative thinking with technical expertise to provide the perfect fit.From spearheading special projects to organizing high-impact technology meetings, I ensure everything is meticulously documented. This helps in tracing back the sources of information and maintaining a high standard of project delivery.Collaboration knows no boundaries in my role. I work closely with team members across the Americas, EMEA, and APAC regions. Together, we streamline processes and create a cohesive workflow that transcends time zones.

• Liaison between business teams and the technology group• Project Manager of UK technology work streams and scope• SME on L360/Helix software and interface, invoking confidence in Sterling Lexicon’s technology capabilities for prospects and clients• Coordinates system configuration to enhance business processes and user satisfaction• Communicates product features/releases to business partners• Conducts root cause analysis of inefficiencies, process gaps or breaks and operational risks

• Create/Maintain service level agreements for all business areas• Solid knowledge and experience of data querying, reporting, and analysis• Responsible for development and maintenance of external clients at all levels • Integrating data visualization techniques for use in reporting• Provide contract administration support

• Investigate simple and complex auto claims | Establish liability• Analyze regulations and statutes, necessitating a deep understanding of state specific policies• Oversee management of files, coordinating across multiple channels• Negotiate in compliance with company, industry, and policy guidelines• Engage with clients, insurance carriers, and attorney offices