It Support Manager
London, United Kingdom
● Management of Global Service Desk (14) - Appraisals, reviews, hiring, dismissals etc. Work allocation and prioritisation, 65% BAU / 35 % Projects – Approx 1200 calls per month● Governance of global desk side infrastructure standards and delivery● Governance of Global IT Steering group – MDs /senior directors / Senior stakeholders● Monthly Auditing / Reporting routines – Regulated Entites / ACLs / Leaver / Joiner● Active Directory Enterprise Administrator● Governance of… Show more ● Management of Global Service Desk (14) - Appraisals, reviews, hiring, dismissals etc. Work allocation and prioritisation, 65% BAU / 35 % Projects – Approx 1200 calls per month● Governance of global desk side infrastructure standards and delivery● Governance of Global IT Steering group – MDs /senior directors / Senior stakeholders● Monthly Auditing / Reporting routines – Regulated Entites / ACLs / Leaver / Joiner● Active Directory Enterprise Administrator● Governance of ITSM and Service Delivery Show less