Daniel Enwefah Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

Azure Active Directory (AAD): Expertly managed user identities and access in AAD, ensuring the security and efficiency of the company's digital environment. Implemented streamlined onboarding/offboarding processes.SharePoint: Designed and maintained dynamic SharePoint sites that fostered collaboration and knowledge sharing across Airtel Nigeria. Provided user training and support to maximize the platform's potential for business productivity.Microsoft Teams: Optimized Microsoft Teams environments to empower seamless communication and collaboration. Troubleshot technical issues and ensured high-quality audio/video experiences for meetings and events. Integrated Teams with other Microsoft 365 tools and third-party solutions for enhanced productivity.Exchange Online: Ensured reliable email communication by troubleshooting delivery issues, and managing distribution lists. Optimized mailbox quotas and retention policies to maintain a well-organized and efficient email system.IT Infrastructure & Security: Assisted in deploying endpoint protection solutions and configuring VPNs for a secure remote work environment. Leveraged ticketing systems like Jira to efficiently track and resolve user requests.

Provided comprehensive IT support to ensure the smooth operation of the organization's ITinfrastructure, including troubleshooting, network management, and software installations.Assisted colleagues with technical issues, offering prompt resolutions to maintain optimal functionalityand productivity.Set up and configured a VMware server, enhancing virtualization capabilities for improved resourceutilization and flexibility.Implemented advanced security measures by configuring a VPN service on the Linksys router,significantly enhancing network security and privacy.Conducted interviews, evaluated candidates, and participated in the hiring process to onboard skilled ITprofessionals, strengthening the team's capabilities. Managed accounts and coordinated with team members to ensure seamless administrative operations,demonstrating strong organizational and multitasking abilities.In addition, I am responsible for managing IT projects from start to finish, including planning, budgeting,and implementation. I work closely with stakeholders across the company to understand their needsand develop customized IT solutions that meet their unique requirements.Overall, my role as an IT Operations Manager requires exceptional leadership, communication, andproblem-solving skills, as well as a strong technical background and a commitment to continuouslearning and improvement.

Nigeria

Fostered a positive and inclusive community environment on Discord.Facilitated discussions and encouraged member participation. Moderation and EnforcementImplemented and enforced community guidelines and rules.Monitored chat activity to ensure compliance with community standards.Coordinated with team members to ensure the smooth execution of events.Assisted members with technical issues.Guided features, settings, and troubleshooting.

Lagos, Nigeria

Troubleshooted and resolved hardware and software issues.Assisted in setting up and configuring new workstations.Provided hands-on support for hardware repairs and upgrades.Offered technical assistance to end-users regarding software applications and hardware devices.Collaborated with the IT team to troubleshoot network connectivity issues.Assisted in the setup and maintenance of user accounts and permissions.Conducted remote troubleshooting for software and hardware problems.

Leveraged knowledge of SEO optimization and page/domain authority to build and manage multiple websites on WordPress and Blogger platforms, resulting in high traffic volumes and successful monetization through AdSense.Cultivated a comprehensive understanding of digital marketing strategies and applied them to blog management, resulting in successful branding, engagement, and lead generation.Contributed to the blogging community by providing consultation services to aspiring bloggers, assisting them in gaining AdSense approval, and helping them establish a strong online presence.Collaborated with a team of content creators and designers to develop and implement innovative ideas, resulting in creative and visually appealing websites that attracted a wide audience. Developed a strong understanding of SEO optimization, keyword research, and website analytics tools such as Google Analytics.Demonstrated strong communication and collaboration skills in working with clients and other stakeholders to achieve desired outcomes.