My primary responsibilities included wide area network design and implementation as well as 24/7 troubleshooting support for impacted circuits. I provided management and support for all communication systems including Wireless, Key/PBX and VOIP services provided by a hosted Cisco Call Manager utilized in seven locations throughout the US and Canada. Other responsibilities included communications auditing, recovery, help desk support, ROI analysis, communications inventory for cellular and… Show more My primary responsibilities included wide area network design and implementation as well as 24/7 troubleshooting support for impacted circuits. I provided management and support for all communication systems including Wireless, Key/PBX and VOIP services provided by a hosted Cisco Call Manager utilized in seven locations throughout the US and Canada. Other responsibilities included communications auditing, recovery, help desk support, ROI analysis, communications inventory for cellular and desktop devices, and GL distribution reporting. I was also responsible for design, coordination of phased implementations, providing end user training and ACD script development. Show less

Prior to the merger with The Integration Group, I was the owner and primary stock holder of Point 2 Point, LLC., a company that I created to provide auditing and cost recovery services for companies with data and voice networks. The company employed ten people and serviced over 500 companies before being merged with The Integration Group in 2006. I provided wide area network design/support for data and voice communications as well as primary analyst services for our carrier audit products.

I started with Qwest Communications in 1998 as a Sales Engineer. My responsibilities included providing technical support to the sales staff and liaison order support to the Network Engineering Group within Qwest. I was promoted to Sales Manager for Northern Indiana after 14 months and managed a sales and support staff of approximately twelve individuals in the South Bend and Fort Wayne sales offices.

I initially reported to the IT Director and my duties included PC Network Design / Support, Micro to Mini communications (including data exchange), and backup sysop support duties for the AS/400.Within my first year with Shelter, I was asked to redesign and support the voice and data networks throughout Shelter's facilities. I researched, designed, implemented, and supported seven interconnected Siemens 9751 series PBX systems that utilized voice over frame relay technology to integrate… Show more I initially reported to the IT Director and my duties included PC Network Design / Support, Micro to Mini communications (including data exchange), and backup sysop support duties for the AS/400.Within my first year with Shelter, I was asked to redesign and support the voice and data networks throughout Shelter's facilities. I researched, designed, implemented, and supported seven interconnected Siemens 9751 series PBX systems that utilized voice over frame relay technology to integrate the voice and data networks, saving the company in excess of one million dollars within the first four years. During this time, I was promoted to Corporate Communications Manager and reported directly to the COO of the company. I was also a member of Shelter’s due diligence team, responsible for identifying and evaluating cost synergies that could be gained through acquisitions. Show less