Daniel Escanuela Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

As IT Manager, I guided our team through a major acquisition, in which we absorbed the IT department of a $2 Billion subsidiary, through the COVID-19 pandemic response, and then through Parsley’s acquisition, which resulted in a major reduction of force. I implemented several improvements to the department that resulted in over $100,000 in savings in labor.

Midland, Texas, United States

I supervised a small team of IT technicians at the field office and was responsible for managing team resources, supporting customers, and tracking team performance. I was soon asked to serve as IT Manager at corporate headquarters on an interim basis and was subsequently promoted

Midland, Texas, United States

After only a year as a technician, I was tapped to fill the newly-created IT supervisor position.

Big Spring, Texas, United States

I served as the sole IT staff member, responsible for any and all IT-related needs of staff and students. Duties included configuring hardware, devices and software to set up work stations for faculty and staff, installing and deploying new hardware and software, evaluating equipment for replacement or repair, and addressing issues with facility network.

Midland, Texas, United States

I performed all necessary IT duties including resolving technical, hardware, software, and peripheral issues, performing troubleshooting, identifying problems, and implementing best solutions. I also made improvements to the customer service process, increasing customer satisfaction.

Odessa/Midland, Texas Area

Created training modules to be used on the website and in the testing center onsite. Assisted students with online testing issues, as well as onsite instructors and staff with minor A/V and PC troubleshooting issues.

Austin, Texas Area

I demonstrated my customer service ability by patiently assisting customers with troubleshooting. To improve the department’s records and training, I created a knowledge base in which all transactions and support interactions were documented. I was also responsible for telephone, email, and in-person inquiries regarding computer hardware, software.

Dallas/Fort Worth Area

Associate'S Degree, Computer Engineering

Activities and Societies: Alpha Beta Kappa Honor Society

General Studies

General Studies