• Identified and pursued potential IT clients through targeted research and sales strategies, resulting in a 20% increase in leads within six months. Cultivated strong client relationships in IT, achieving a 95% satisfaction rate and swift issue resolution.• Promoted chemical products with a tailored approach, driving a 15% sales increase in the first quarter. Consistently met or exceeded sales targets, achieving a 30% revenue increase year-over-year.• Established long-term partnerships with key clients, leading to 25% growth in recurring revenue. Expanded client base by 40% through proactive lead generation and networking.• Drove revenue growth with personalized service, resulting in a 15% increase in upsell opportunities.

• Establish and nurture relationships with key clients, conducting regular meetings to understand their needs and objectives. Increase client retention by 20% through proactive communication and personalized solutions, resulting in a 15% revenue growth within the first year.• Identify upsell and cross-sell opportunities within the client portfolio, resulting in a 25% increase in sales revenue quarter-over-quarter. Implement targeted sales strategies, such as bundling services or offering volume discounts, to achieve monthly sales targets.• Act as the primary point of contact for client inquiries and issue resolution, maintaining a satisfaction rate of over 90%. Implement feedback mechanisms to gather client insights, resulting in process improvements that reduce service errors by 30% and enhance overall customer experience.

• Manage all administrative tasks including maintaining student/scholar profiles, updating scholarship files, and coordinating the Tamayuz and Bidaya Scholarship Program.• Support Emirati UAE/US-based scholars with administrative requirements, prepare reports and presentations, assist with accounts tasks, and ensure smooth office operations while facilitating a data migration process for system launch.• Successfully managed all administrative tasks, ensuring accurate maintenance of student/scholar profiles and timely updating of scholarship files, resulting in streamlined processes and improved data accuracy.• Supported Emirati UAE/US-based scholars in fulfilling administrative requirements, resulting in efficient processing of degree certificates and attestation, and facilitated a smooth data migration process for the launch of a new system, contributing to enhanced organizational efficiency.

• Complete ownership of defined POI (SME / LE / GOV’T) to execute project delivery.• Coordinating with Sales/Account Manager between customer POC, commercial and technology team in enabling the service. • Updating the commercial teams on progress relating to all projects.• Coordinates with the Head of Technology and Sales to determine additional growth, profitability, and development of the company portfolio to secure the daily and monthly KPI.

• Managed the data processing and service delivery operations of one of the premium channel partners.• Responsible for validating all the daily submission applications of 20 Key Account Managers to guarantee a tranquil procedure (verification, validation, proposition, processing, and up to service delivery. • Lead 7 data analyst in processing all SMB/PC applications for Mobile, Data, Digital and Fixed services and compounding with a high level of customer service.• Coordinates with the Head of Operations and Sales to determine additional growth, profitability, and development of the company portfolio to secure the daily and monthly KPI. • Catering technical solutions and eminent level of customer service technics to account manager in order to exceed sales target.• Responsible in monitoring the daily sales report, processors KPI, complaints such as Fraud cases, billing dispute, service provisioning and system equipment failure.• System Management (CBCM, CPP, CRM, and Microsoft Office).

• Supports and resolutions L1 and L2 level priority cases (VIP, Rulers and Sheikh and Top 34 Enterprise account).• Resolving and rectifying service issues for all the accounts that is generated daily in the OSPR Report for all the premium partners of Etisalat. • Daily amendment for all accounts configured for Digital, and Fixed services (Leased line, PRI, PABX, BQS, BIAB, and all related services). • Appointment capturing for installation of service for new and existing customer.• Coordinates with the IT, FM technician, Service Manager for escalation and rectification for all products and services. • System Management (CBCM, WFM, FOS, and Microsoft Office).

• Processing Managed account request from SMB & Enterprise Sales Managers for Corporate services.• Lead and support 4 processor staff in fulfilling the daily assigned request from the account managers. • Supported the team in managing the inventory of the daily stocks for products such as (Mobile, GSM, and Business equipment).• Resolved product and system issues by configuring the account in the Corporate Billing and Customer Management system. • System Management (CBCM, BCRM, and Microsoft Office).

• A key point of contact between the organization for DIFC and DMCC walk-in customers (Sales, Inquiries, proposals, processing application, and introduction of new products and services).• Responsible for promoting products and services to corporate and consumer clienteles and negotiate contracts with the aim of maximizing profits for Mobile, Digital, and Data services.• Acting as a Daily Manager / Business Sales officer at the DIFC Business outlet.• Receives personal as well as team sales targets from the Manager Consumer Sales.• Strives to fulfill set KPIs within the Business Center Transformation Program and Sales Stimulation Program.• Educates the customer on the service, facilities, and equipment available explores opportunities for generating demand and selling vertically.• System Management (Citrix, CBCM, and Microsoft Office).

• Resolving complaints with a high level of customer service for TRA, Rulers Sheikh & Government companies. • Reviews the application and customer requirement, ascertain the correctness of the data and compliance with necessary formalities and understands the customer needs.• Investigate and coordinates with the legal government account finance for billing disputes. • Overtaking feasibility cases to acquire approval for all types of billing complaints. • Takes ownership of the customer’s needs and requirements and ensures that they are satisfied. Identifies and realizes pro-actively up-selling and cross-selling opportunities.• Establishes bond and relationship with the customer through cordial, respectful and professional interaction. Ensures that the customers are satisfied in all cases.• Promises future support for the customer to create customer loyalty and retention and attends all queries of the customer.

• Processing and analyzing all request applications from account managers for SMB customers.• Supported the inventory of the daily stocks for products such as (Mobile, GSM, And Wasel Prepaid).• Coordinate with the marketing team and promoted the launch of the first iPhone, Apple Product in UAE.• Providing added solutions for customer complaints and resolving service dockets.• System Management (SAP, CBCM, and Microsoft Office).

• Trained and directed a team of 5 consultants in fulfillment of business development and client management objectives.• Lead team to monthly produce group sales quota of 2 million aside from a personal contributed sales quota.• Support marketing activities and promotional events to append results in increase of lead generation, stronger recognition and credibility.• Responsible for selling gym memberships, providing information about services, facilities, and promotions, and ensuring customer satisfaction.• Manages reception duties including check-ins, handling inquiries, scheduling appointments, and maintaining a welcoming environment for members at Gold's Gym International.