Daniel Escarez Email & Phone Number

United Arab Emirates

• Identified and pursued potential IT clients through targeted research and sales strategies, resulting in a 20% increase in leads within six months. Cultivated strong client relationships in IT, achieving a 95%.
• Promoted chemical products with a tailored approach, driving a 15% sales increase in the first quarter. Consistently met or exceeded sales targets, achieving a 30% revenue increase year-over-year.
• Established long-term partnerships with key clients, leading to 25% growth in recurring revenue. Expanded client base by 40% through proactive lead generation and networking.
• Drove revenue growth with personalized service, resulting in a 15% increase in upsell opportunities.

United Arab Emirates

• Establish and nurture relationships with key clients, conducting regular meetings to understand their needs and objectives. Increase client retention by 20% through proactive communication and personalized solutions.
• Identify upsell and cross-sell opportunities within the client portfolio, resulting in a 25% increase in sales revenue quarter-over-quarter. Implement targeted sales strategies, such as bundling services or offering.
• Act as the primary point of contact for client inquiries and issue resolution, maintaining a satisfaction rate of over 90%. Implement feedback mechanisms to gather client insights, resulting in process improvements.

Abu Dhabi, United Arab Emirates

• Manage all administrative tasks including maintaining student/scholar profiles, updating scholarship files, and coordinating the Tamayuz and Bidaya Scholarship Program.
• Support Emirati UAE/US-based scholars with administrative requirements, prepare reports and presentations, assist with accounts tasks, and ensure smooth office operations while facilitating a data migration process for.
• Successfully managed all administrative tasks, ensuring accurate maintenance of student/scholar profiles and timely updating of scholarship files, resulting in streamlined processes and improved data accuracy.
• Supported Emirati UAE/US-based scholars in fulfilling administrative requirements, resulting in efficient processing of degree certificates and attestation, and facilitated a smooth data migration process for the.

Dubai, United Arab Emirates

• Complete ownership of defined POI (SME / LE / GOV’T) to execute project delivery.
• Coordinating with Sales/Account Manager between customer POC, commercial and technology team in enabling the service.
• Updating the commercial teams on progress relating to all projects.
• Coordinates with the Head of Technology and Sales to determine additional growth, profitability, and development of the company portfolio to secure the daily and monthly KPI.

Dubai, United Arab Emirates

• Managed the data processing and service delivery operations of one of the premium channel partners.
• Responsible for validating all the daily submission applications of 20 Key Account Managers to guarantee a tranquil procedure (verification, validation, proposition, processing, and up to service delivery.
• Lead 7 data analyst in processing all SMB/PC applications for Mobile, Data, Digital and Fixed services and compounding with a high level of customer service.
• Coordinates with the Head of Operations and Sales to determine additional growth, profitability, and development of the company portfolio to secure the daily and monthly KPI.
• Catering technical solutions and eminent level of customer service technics to account manager in order to exceed sales target.
• Responsible in monitoring the daily sales report, processors KPI, complaints such as Fraud cases, billing dispute, service provisioning and system equipment failure.

Dubai, United Arab Emirates

• Supports and resolutions L1 and L2 level priority cases (VIP, Rulers and Sheikh and Top 34 Enterprise account).
• Resolving and rectifying service issues for all the accounts that is generated daily in the OSPR Report for all the premium partners of Etisalat.
• Daily amendment for all accounts configured for Digital, and Fixed services (Leased line, PRI, PABX, BQS, BIAB, and all related services).
• Appointment capturing for installation of service for new and existing customer.
• Coordinates with the IT, FM technician, Service Manager for escalation and rectification for all products and services.
• System Management (CBCM, WFM, FOS, and Microsoft Office).

• Processing Managed account request from SMB & Enterprise Sales Managers for Corporate services.
• Lead and support 4 processor staff in fulfilling the daily assigned request from the account managers.
• Supported the team in managing the inventory of the daily stocks for products such as (Mobile, GSM, and Business equipment).
• Resolved product and system issues by configuring the account in the Corporate Billing and Customer Management system.
• System Management (CBCM, BCRM, and Microsoft Office).

• A key point of contact between the organization for DIFC and DMCC walk-in customers (Sales, Inquiries, proposals, processing application, and introduction of new products and services).
• Responsible for promoting products and services to corporate and consumer clienteles and negotiate contracts with the aim of maximizing profits for Mobile, Digital, and Data services.
• Acting as a Daily Manager / Business Sales officer at the DIFC Business outlet.
• Receives personal as well as team sales targets from the Manager Consumer Sales.
• Strives to fulfill set KPIs within the Business Center Transformation Program and Sales Stimulation Program.
• Educates the customer on the service, facilities, and equipment available explores opportunities for generating demand and selling vertically.

Abu Dhabi, United Arab Emirates

• Resolving complaints with a high level of customer service for TRA, Rulers Sheikh & Government companies.
• Reviews the application and customer requirement, ascertain the correctness of the data and compliance with necessary formalities and understands the customer needs.
• Investigate and coordinates with the legal government account finance for billing disputes.
• Overtaking feasibility cases to acquire approval for all types of billing complaints.
• Takes ownership of the customer’s needs and requirements and ensures that they are satisfied. Identifies and realizes pro-actively up-selling and cross-selling opportunities.
• Establishes bond and relationship with the customer through cordial, respectful and professional interaction. Ensures that the customers are satisfied in all cases.

Dubai, United Arab Emirates

• Processing and analyzing all request applications from account managers for SMB customers.
• Supported the inventory of the daily stocks for products such as (Mobile, GSM, And Wasel Prepaid).
• Coordinate with the marketing team and promoted the launch of the first iPhone, Apple Product in UAE.
• Providing added solutions for customer complaints and resolving service dockets.
• System Management (SAP, CBCM, and Microsoft Office).

Philippines

• Trained and directed a team of 5 consultants in fulfillment of business development and client management objectives.
• Lead team to monthly produce group sales quota of 2 million aside from a personal contributed sales quota.
• Support marketing activities and promotional events to append results in increase of lead generation, stronger recognition and credibility.
• Responsible for selling gym memberships, providing information about services, facilities, and promotions, and ensuring customer satisfaction.
• Manages reception duties including check-ins, handling inquiries, scheduling appointments, and maintaining a welcoming environment for members at Gold's Gym International.