Daniel Estêvão Email & Phone Number

Lisbon, Portugal

Lisboa, Portugal

3rd level Support to the CSD;Flows creation for the CSD’s operation;Creation of technical and generic procedures for the CSD’S operation;Management of the Knowledge Base;Point of contact between the CSD and the Vodafone VF-PT/Global Teams;SPOC with suppliers of solutions in order to resolve application level issues;Management of several dedicated servers;Designing solutions and base images for Vodafone projects;Development of reports for the analysis of statistical data of several solutions;Creation and deployment of base images for specific Vodafone solutionsDesign, development and implementation of requested projects;Change Management;Problem Management;Maintenance of file server with all the software included on the software catalogue in production in Vodafone VF-PT;Software and hardware (drivers) compatibility tests with Vodafone Operating System;Creation of Procedures to document software installation;Software configuration and support;New hardware testing (Printers, Multimedia boxes and others);Development in several programming languages (ASP, VB Script, HTML,…) of published solutions on the CSD’s Intranet;Development of useful applications in order to enhance CSD’s tasks;Management and updating of published information on the CSD’s Intranet;Management of user accesses and deployment of essential resources for the CSD’s daily work;Management of the DHCP Server: Scope creation and configuration, management and administrative tasks;Management of Active Directory (Users and Computers);Management of the CSD’s SQL Server database;Management of the CSD’s File Server;Management of the CSD’s IIS Server;Management of the CSD’s web portal;Intranet’s Content updates on the Support IT module;Management and migration of the Vodafone VF-PT Intranet to the Global Intranet platform;Intranet publishing of templates and tools in production;User profiles management on the CSD’s ticketing tool;Flows management on the CSD’s ticketing tool.

Lisboa, Portugal

Licenses stock management;New software / versions registration;Software license upgrades;Management of software license user attribution and removal/cancellation;User cancelation process including Software recall;Update and maintenance of the Software Standard Catalogue;SPOC with Vodafone Global Software Standardization Team;SPOC for Software purchase request from other areas within Vodafone.

Lisboa, Portugal

Problem solving that are requested by the 1st Line or Outbound teams;Problem solving that require a physical presence at the user location;Set up user equipment with Vodafone Operating System and other user assigned applications;User movesSupport of Vodafone owned shops concerning the installation, configuration and troubleshooting issues;Renewal and recall of equipments.

Lisboa E Região, Portugal

CSD 1st Line Helpdesk, Vodafone Portugal;Customer Service Mailbox Support;Windows user account support.

Lisboa E Região, Portugal

Customer Service 1st/2nd Line IT Support;Customer Service Mailbox Support:Application installation;Application support;Remote Assistance;SAP user account support;Windows user account support;Active directory user account creation;Exchange user mailbox creation;Backup restore.

Licenciatura (Incompleto), Informatics

Técnico Multimédia (Curso De Desenvolvimento De Produtos Multimédia (Nível V)), Web Page, Digital/Multimedia And Information Resources Design

Técnico Informático (Curso De Técnico De Informática (Nível Iv)), Informatics