Daniel Evans Email & Phone Number

United Kingdom

Working in partnership and collaboration with multiple Enterprise customers, to ensure that we provide seamless employee experiences for Payroll and HR solutions

Milton Keynes, England, United Kingdom

Accountable for the organisations development and deployment of a robust commercial modernisation strategy. Product development, sourcing, management and deployment. Responsible for the realisation of commercial and operational benefits posted from successful deployments. P&L ownership and financial planning for product development, project sponsorship to.

Milton Keynes, England, United Kingdom

Accountable for a multi-disciplined operation supporting contractual services to 4 major UK&I Banks. Operational lead for complex financial services operations for multiple clients. Leading client relationships, governance, contract reviews and service delivery. Role encompasses accountability for process ownership, P&L accountability, client, and risk.

Peterborough, United Kingdom

Sole owner and director of private business focused on supporting healthy eating options. Retail and delivery based business. Business start-up and ongoing management, recruitment, financial accounting, process design, marketing, and social media strategy. Objective decision made to close the business on review of initial business objectives, after 2 years.

Milton Keynes, United Kingdom

Role encompassed the operational management of customer service and complaint management operations based in Milton Keynes and Glasgow. Front line management of team leaders and outsourced supplier management.

Peteborough

Role encompassed full accountability for all operational, financial and risk related performance, for Banking and Mortgage products. Accountable for championing customer advocacy across the business and being the customer influencer in strategy and product development. Accountable for identifying and implementing continuous improvement initiatives and.

Nottingham, United Kingdom

The role was responsible for leading an 18month change programme across sales and service operations, both in-house and outsourced. Full accountability for the delivery of the change programme, design of the end-user desk top functionality, on-line account servicing channel and all telephony deliverables (diallers, IVR, etc). Direct line report.

The role was responsible for the design and execution of customer acquisition strategies for non-credit card products, delivered by relationship management through external partners.  Led the successful testing and implementation of a secured loans customer acquisition model which informed the acquisition of a major secured loan brokerage by Capital One.

Accountable for the customer acquisition and experience strategy. The role required the development and execution of service and sales strategy’s, multi-site management and outsourced operational management. The successful delivery of sales and service KPIs annually Delivery of annual sourcing strategies, including the successful outsourcing of the.

The role was accountable for the initial set-up and recruitment of a multi-channel sales operation, including the development of sales strategies, MI development, QA policies and staff retention plans. Inbound and Outbound sales channels implemented, delivering 100%+ sales revenue in the first year

Implementation of third party outsourced business. Delivered by successfully managing each new project to ensure the customer journey of each new client was branded correctly, and the service and customer experience were in line with client expectation. Post implementation the role was responsible for the continued account management of each new client..