Responsible for large volume conferencing, high profile events and functions.SkillsExperienced in planning,organising and managing a variety of corporate events at a high level.Track record of achievement as a experienced HOD. Strong leadership capability and able to delegate effectively.Confident communicator who has presence and personality to talk with confidence and build rapport and relationships with customers, clients and employees at all levels.

General Manager responsible for achieving service agreement KPI"s and maximising revenue with full accountability for operating budgets.Accountable for managing the hospitality and events contract at the venue ensuring a 5 star service was delivered at all times.The venue was a highly respected contract within the Kudos portfolio.

Advised main client on a business strategy to open a new licensed premises in Bedfordshire.Remit included;Managing and appointing contractorsSupplier procurement Financial management of the projectSetting annual operating budgetsAgreeing and implementing marketing strategyRaising event proposalsRecruiting the management team

Key Responsibilities:Managed events in the planning process and encouraged repeat business by providing excellent event management and service deliveryManaging and overseeing all daily Conference & Banqueting Operations.Responsible for food and beverage delivery for all internal and external eventsManaging and selling the venue to clients by using my sales skills, creativity and events experience to show clients what the venue could offer to create a successful event.Responsible for the marketing budget to develop strategies and deliver the marketing plans to raise the business profile and increase business turnover. Official training and development of all existing and new event staff. This included Inductions, Appraisals, Health and Safety training on all catering and zoo policies and procedures.Oversee the daily operations and visitor experience of the UK's largest zoo by having a proactive focus on customer service and ensuring site standards are met and maintained