· Championed a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge· Provided excellent customer service by taking responsibility for and ensuring ongoing service for clients as it pertained to service activities, thereby adhering to established Operating Performance Commitments (OPCs)· Managed the daily monitors of emails, scanning process and incoming workflow· Responded promptly and effectively to service inquiries, concerns and complaints from Banking partners, with the ability to:o Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as requiredo Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if requiredo Facilitate decision making processes by providing timely, meaningful, and easily available data· Considered the Bank’s risk appetite and risk culture in day-to-day activities and decisions· Pursued effective and efficient operations while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to Operational Risk, Regulatory Compliance Risk, AML/ATF Risk, and Conduct Risk· Championed a high-performance environment and implemented a people strategy that attracts, retains, develops, and motivates the team by fostering an inclusive work environment

•Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas•Maintained high food quality standards by checking delivery contents to verify product quality and quantity•Set positive example for team members and contributed to customer satisfaction by providing high-quality, efficient service•Set up work stations and prepped food for dishes to increase productivity during busy mealtimes•Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen and follow First-In First Out (FIFO) method to minimize spoilage•Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees•Trained staff on proper cooking procedures as well as safety regulations and productivity strategies