Daniel Falcón Email & Phone Number

New York, Ny, Us

New York, Us

- Vetted and submitted all MTM / MTO orders, communicating time sensitive matters and any special request.- Liaised with mills, factories, and production team to address order details and ensure any unforeseen issues are resolved proactively or with urgency.- Provided the stores with weekly and bi-weekly reports of order confirmations and deliveries.- Maintained and updated inventory of fabrics by communicating sold-out fabrics to stores ensuring a vetted selection for customers.- Monitor all MTM and MTO customers and collaborate with stores to develop retention strategies tailored to clients needs and preferences.- Trained and developed store personnel to ensure effective communication with customers regarding the MTM/MTO offerings, measurement techniques, order processing, and customer engagement strategies.

New York , Ny, Us

- Performed fittings for men’s and women’s MTM clients, VIP clientele and special projects. - Held in-store MTM events; developed MTM event business within the US to grow client base.- Provided best-in-class customer service, building strong client relationships with regular communication and swatch mail-outs.- Organized fabric books, updating regularly with seasonal fabrics and facilitating swatch shipments for the team.- Actively maintained exceptional brand expertise, product knowledge, including understanding of production techniques and technologies, styling and design concepts, methods of construction, materials and fabric selection. - Point of contact for all N.A. D2C Made to Measure inquires. In turn, converting leads into sales and communicating customer feedback.- Assessed and reviewed quality control of all MTM orders. Working with internal and external specialists to alter products, using suitable and efficient tailoring construction methods.

New York, Us

- Provided exceptional tailored client experiences, personal styling and hospitality services to all clients- Drove consistent business through key product pillars across all Ralph Lauren lifestyles, including: Men`s, Women`s, Antiques and Vintage- Cultivated open, professional and ongoing relationships and communication with peers, management and corporate partners-Supported and leveraged all company initiatives as they related to product launches, customer experience and selling- Utilized software for virtual selling and follow-up outreach for client offerings of Ralph Lauren collection- Developed a deep understanding of Ralph Lauren’s company history and current events through company trainings

Central, Hk

“Awarded Best of the Best Brick-And-Mortar Store 2020 by Robb Report”- Provided elevated client experiences through tailored hospitality and expert recommendations.- Managed clients expectations during all stages of the sale to build rapport.- Maximized sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the client.- Liaised between global artisans and The Armoury clientele. - Assisted in merchandising, communicating product design and customer feedback.

Amsterdam, North Holland, Nl

- Operated and built initial clientele for made to measure program- Assisted in hiring/on-boarding tailors and fulfilled orders for tailoring supplies- Liaison between the sales team and tailoring department- Acted as strong support to management and sales team in being the most tenured - Ensured quality was maintained within the store, tailoring, service etc.- Was held responsible for all procedures and guidelines followed in store - Motivated the team and showed the best practice in service and sales

Amsterdam, North Holland, Nl

- Ensured customers received the best possible in store Suitsupply experience - Acted as a strong support and point of contact to the Store Manager - Managed a team of 10+ store associates and tailors- Took care of back office functions, reporting, stock takes, etc.- Monitored store and individual sales professionals performance- Delegated required tasks to sales team as required- Ensured the Suitsupply brand was correctly presented and merchandising guidelines were followed

Amsterdam, North Holland, Nl

- Assisted client with a selection of fabrics sourced from historic Italian mills and options including: buttons, collars, shoulder styles, and many more by appointment only- Built a detailed understanding of customer requirements through consultation- Guided and led customers throughout initial measurement and fitting, adjustments as required- Managed customer expectations of MTM scope and possibilities- Cultivated relationships with clients and maintained regular contact

Amsterdam, North Holland, Nl

- Engaged with customers by educating them on the Suitsupply brand- Represented Suitsupply with vigilance and consistency - Provided a personal and memorable experience for each guest - Offered style expertise that adhered to Suitsupply’s aesthetic - Ensured a clean and presentable environment- Worked with team members to maximize sales

New York, Ny, Us

- Achieved personal productivity and assisted in meeting store sales goals- Engaged customers in using a variety of tools such as Thank You cards and clienteling to promote customer relationships- Understood and demonstrated product knowledge, selling and operational skills to maximize sales- Utilized practices to minimize losses from theft and poor inventory control- Assisted in maintaining a clean, neat and organized store environment

New York, Ny, Us

- Accurately received, unpack and prepared merchandise for selling floor- Participated in all inventory preparation- Assisted in maintaining a clean, neat and organized store environment- Prepared transfers and customer orders- Inspired and motivated customers to purchase and style Brooks Brothers merchandise - Accurately recorded alterations, fees and call dates

Associate In Science Degree, Design And Visual Communications, General

Public Relations/Image Management