Daniel Falcón Email and Phone Number
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As a seasoned professional in the retail industry, I bring over 10 years of experience in driving business growth and enhancing client experiences within the North American retail channel. Currently, I hold the position of Manager of Men's and Women's Made-to-Measure & Made-to-Order business for Ralph Lauren Stores, where I oversee supply chain logistics.In this role, I am responsible for collaborating with key stakeholders and functional partners across various departments including Design, Buying, Production, Merchandising, Marketing, and Operations to ensure seamless execution of business objectives. My focus lies in driving channel selling initiatives, delivering comprehensive training programs, and refining client experiences to maintain the highest standards of service and brand image.Beyond my professional responsibilities, I am deeply passionate about fine art, design, trend forecasting, and exploring the outdoors which reflect a well-rounded perspective that informs my approach to retail sales and client engagement.With a proven track record of success and a commitment to continuous learning and development, I am dedicated to driving innovation and excellence in every aspect of my role.
Ralph Lauren
View- Website:
- ralphlauren.com
- Employees:
- 20607
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Manager, Men'S And Women'S Made-To-Measure And Made-To-Order | North AmericaRalph LaurenNew York, Ny, Us
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Manager, Men'S And Women'S Made-To-Measure & Made-To-Order | North AmericaRalph Lauren Mar 2022 - PresentNew York, Us- Vetted and submitted all MTM / MTO orders, communicating time sensitive matters and any special request.- Liaised with mills, factories, and production team to address order details and ensure any unforeseen issues are resolved proactively or with urgency.- Provided the stores with weekly and bi-weekly reports of order confirmations and deliveries.- Maintained and updated inventory of fabrics by communicating sold-out fabrics to stores ensuring a vetted selection for customers.- Monitor all MTM and MTO customers and collaborate with stores to develop retention strategies tailored to clients needs and preferences.- Trained and developed store personnel to ensure effective communication with customers regarding the MTM/MTO offerings, measurement techniques, order processing, and customer engagement strategies.
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Specialist, Men'S Made-To-Measure | East CoastThom Browne, Inc. Sep 2021 - Mar 2022New York , Ny, Us- Performed fittings for men’s and women’s MTM clients, VIP clientele and special projects. - Held in-store MTM events; developed MTM event business within the US to grow client base.- Provided best-in-class customer service, building strong client relationships with regular communication and swatch mail-outs.- Organized fabric books, updating regularly with seasonal fabrics and facilitating swatch shipments for the team.- Actively maintained exceptional brand expertise, product knowledge, including understanding of production techniques and technologies, styling and design concepts, methods of construction, materials and fabric selection. - Point of contact for all N.A. D2C Made to Measure inquires. In turn, converting leads into sales and communicating customer feedback.- Assessed and reviewed quality control of all MTM orders. Working with internal and external specialists to alter products, using suitable and efficient tailoring construction methods. -
Sales ProfessionalRalph Lauren Sep 2019 - Sep 2021New York, Us- Provided exceptional tailored client experiences, personal styling and hospitality services to all clients- Drove consistent business through key product pillars across all Ralph Lauren lifestyles, including: Men`s, Women`s, Antiques and Vintage- Cultivated open, professional and ongoing relationships and communication with peers, management and corporate partners-Supported and leveraged all company initiatives as they related to product launches, customer experience and selling- Utilized software for virtual selling and follow-up outreach for client offerings of Ralph Lauren collection- Developed a deep understanding of Ralph Lauren’s company history and current events through company trainings
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Sales ConsultantThe Armoury Group Ltd Mar 2020 - Nov 2020Central, Hk“Awarded Best of the Best Brick-And-Mortar Store 2020 by Robb Report”- Provided elevated client experiences through tailored hospitality and expert recommendations.- Managed clients expectations during all stages of the sale to build rapport.- Maximized sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the client.- Liaised between global artisans and The Armoury clientele. - Assisted in merchandising, communicating product design and customer feedback. -
Sales SupervisorSuitsupply May 2018 - Sep 2019Amsterdam, North Holland, Nl- Operated and built initial clientele for made to measure program- Assisted in hiring/on-boarding tailors and fulfilled orders for tailoring supplies- Liaison between the sales team and tailoring department- Acted as strong support to management and sales team in being the most tenured - Ensured quality was maintained within the store, tailoring, service etc.- Was held responsible for all procedures and guidelines followed in store - Motivated the team and showed the best practice in service and sales -
Assistant ManagerSuitsupply Feb 2018 - May 2018Amsterdam, North Holland, Nl- Ensured customers received the best possible in store Suitsupply experience - Acted as a strong support and point of contact to the Store Manager - Managed a team of 10+ store associates and tailors- Took care of back office functions, reporting, stock takes, etc.- Monitored store and individual sales professionals performance- Delegated required tasks to sales team as required- Ensured the Suitsupply brand was correctly presented and merchandising guidelines were followed
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Specialist, Made-To-Measure | Training ExpertSuitsupply Aug 2016 - Feb 2018Amsterdam, North Holland, Nl- Assisted client with a selection of fabrics sourced from historic Italian mills and options including: buttons, collars, shoulder styles, and many more by appointment only- Built a detailed understanding of customer requirements through consultation- Guided and led customers throughout initial measurement and fitting, adjustments as required- Managed customer expectations of MTM scope and possibilities- Cultivated relationships with clients and maintained regular contact
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Sales ProfessionalSuitsupply May 2015 - Aug 2016Amsterdam, North Holland, Nl- Engaged with customers by educating them on the Suitsupply brand- Represented Suitsupply with vigilance and consistency - Provided a personal and memorable experience for each guest - Offered style expertise that adhered to Suitsupply’s aesthetic - Ensured a clean and presentable environment- Worked with team members to maximize sales
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Sales ConsultantBrooks Brothers Aug 2014 - May 2015New York, Ny, Us- Achieved personal productivity and assisted in meeting store sales goals- Engaged customers in using a variety of tools such as Thank You cards and clienteling to promote customer relationships- Understood and demonstrated product knowledge, selling and operational skills to maximize sales- Utilized practices to minimize losses from theft and poor inventory control- Assisted in maintaining a clean, neat and organized store environment -
Stock AssociateBrooks Brothers Mar 2014 - Aug 2014New York, Ny, Us- Accurately received, unpack and prepared merchandise for selling floor- Participated in all inventory preparation- Assisted in maintaining a clean, neat and organized store environment- Prepared transfers and customer orders- Inspired and motivated customers to purchase and style Brooks Brothers merchandise - Accurately recorded alterations, fees and call dates
Daniel Falcón Skills
Daniel Falcón Education Details
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Bunker Hill CcGeneral -
Broward CollegePublic Relations/Image Management
Frequently Asked Questions about Daniel Falcón
What company does Daniel Falcón work for?
Daniel Falcón works for Ralph Lauren
What is Daniel Falcón's role at the current company?
Daniel Falcón's current role is Manager, Men's and Women's Made-to-Measure and Made-to-Order | North America.
What is Daniel Falcón's email address?
Daniel Falcón's email address is fa****@****ply.com
What is Daniel Falcón's direct phone number?
Daniel Falcón's direct phone number is +195469*****
What schools did Daniel Falcón attend?
Daniel Falcón attended Bunker Hill Cc, Broward College.
What skills is Daniel Falcón known for?
Daniel Falcón has skills like Retail, Merchandising, Fashion, Retail Sales, Styling, Trend Analysis, Apparel, Customer Service, Sales, Store Management, Driving Results, Social Media.
Who are Daniel Falcón's colleagues?
Daniel Falcón's colleagues are Olivia Golightly, Danielle Mosher, Symone Clarke, Lavon Bennett, Яна Фадеева, Marie Acuna, Simon Bennett.
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