Daniel Feitosa Email & Phone Number

United States

Created the first omni-channel customer database (data capture strategy, data mining, on and offline customer relationship programs), launched Louis Vuitton e-boutique on Eluxury.com then a new louisvuitton.com brand and e-commerce website; digital marketing strategy and social media; and created the first in-house Call Center and in-store customer experience and retail performance programs. Joined the executive team in 2007, reported to President and CEO- Participated in building the overall strategy of the brand as a member of the LVNA executive team and reporting to the President and CEO. Intervened in all topics beyond my division (stores and talent development, customer experience, brand positioning, merchandising, supply Chain, IS&T…)- Managed and developed the P&L of the LVNA online and Call Center division (+ 23% to $50M in 2008, with also significant growth in Operating Income)- Lead the online communication and online branding strategy of Louis Vuitton for the U.S. (increase of 50% of traffic to 15M unique visitors on lv.com in 2008)- Manage Customer Relations Center for North America (calls, emails, repairs, other services), with increase of 30% in contacts in 2008 to 600,000 and received highest grade for quality of all 6 LV Call Centers worldwide (91/100) while increasing productivity by 10%- Lead a team of 53, including 7 direct reports (5 Corporate, 42 Call Center, 6 warehouse), and optimized the organization twice in 2 years, which is now the model for LV worldwide.- Develop strategic plan to double LVNA sales online within next 3 years, create new services and functionalities, new hosted e-stores, and a stronger digital and mobile media plan.- Manage current closure and transition of Eluxury.com business for Louis Vuitton in all aspects (communication, financial, logistics, HR, customer service etc)

Greater New York City Area

Created reports analyzing the Internet sector in the U.S. for the bank’s management and clients.

• Helped creating first global CRM strategy (database principles, data capture, segmentations)• Coordinated International direct marketing programs (events, brochures, mailing & email campaigns)

Advanced Management Program (Amp) , Executive Management Business Administration

Most senior and comprehensive executive education program: Strategy, Leading Strategic Innovation and Change, Financial Management.

Master Of Science - Ms, Management And Marketing

Elected President of “Bureau des Eleves” in 1999 (equivalent to President of the Student Council Association – with over 1,200.