Worked in assessment and referral helping clinicians with the intake process. Completed paperwork with individuals while offering hope, resources, and advocacy. Assisted with applications for Medicaid, job searches, and community involvement.

Worked on stabilization with patients after mental health crisis. Worked with social worker to connect them to resources as well as support them in their journey back to their new normal.

Observed day-to-day operations and support tickets as they came in, learned technical support and customer service principles.

Learned how to conduct a meeting, learned programs and systems used in telecommunications, taught responsibilities of the Head of IT.